Careers at  HOPE Family Health

HOPE Family Health offers an employment environment that is very different from what you will find anywhere else! Our healthcare and administrative team is a family…and our family loves and deeply cares for one another both on the job…and off! Careers at HOPE can be very rewarding and fun. We strive to develop the most cutting edge, well trained, continually educated and caring healthcare team in the community! Below you will find a list of current opportunities available at HOPE.

Benefits of working at HOPE can include…

• Competitive pay-scales
• Student loan reimbursement for qualified providers
• Paid vacation and time off
• Free medical healthcare at the health center for employees and their immediate family

If you are interested in applying for a position below please download the online application by clicking here. Fill it out COMPLETELY and ACCURATELY. Then submit it to the health center by emailing it, along with your complete resume, to info@hopefamilyhealth.org

For more information | 615-644-2000 ext. 472
E-mail application and resume to Angela Harper, HR Coordinator | angelaharper@hopefamilyhealth.org

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Position Filled Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) or Licensed Marriage & Family Therapist (LMFT)

Position Title: Mental Health Provider (LCSW) (LPC) (LMFT) Personnel Category: Clinical Patient Care Status: Full Time Employment Term: Permanent Salary Range: Subject to experience and qualifications Posting Date: December 1, 2015 Applications Accepted Through: Until position is filled

POSTING SUMMARY: Hope Family Health Services offers a unique opportunity to a Licensed Clinical Social Worker, or Licensed Professional Counselor, or Licensed Marriage and Family Therapist with experience in adult and pediatric (early-middle childhood) mental health practice. HOPE is adding this position, along with a Certified Psychiatric Nurse Practitioner, to implement its expansion into integrated medical and mental healthcare. The LCSW/LPC/LMFT will provide both traditional psychotherapy services and, at times, behavioral consulting with our team of primary care medical providers. The integrated care model allows for innovation and flexibility, as we blend physical and behavioral health together at the point of first contact. We envision a program that moves into prevention of morbidity by treating behavioral needs as identified by our team, promoting wellness and wholeness, while also treating distress. Experience with substance use issues is preferred. HOPE is a Federally-Qualified Health center serving Macon and Sumner Counties and surrounding areas. We are located in Westmoreland, TN.

Required Qualifications: Candidate must have a valid license (LCSW) issued by The Tennessee Board of Social Workers, or (LPC) (LMFT) by the Tennessee Board of Licensed Professional Counselors. Must have a strong commitment to working with medically underserved populations; two – three years of experience working in a family practice or PCMH environment preferred (not required). Providers must be credentialed with insurance companies and through the national credentialing data-bank (preferred).

Hours: FTE – 40 hours/week (health center is open m-f 8am to 5pm however may extend hours in future).

On Call: Light duty, shared among Providers. 24 hour answering service to support on call Providers.

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state). Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 X 472 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Open Medical Provider

Position Description – Medical Provider (Mid-Level)
POSITION TITLE: Medical Health Provider (Mid-Level)
BOARD APPROVED: August 2013, 11/19/2014, 9/9/2015, 10/12/2016
REPORTS TO: Chief Medical Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Chief Executive Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt
JOB SUMMARY:
The certified mid-level medical provider will function as a member of a team of health professionals providing medical services to HOPE Family Health patients. The mid-level medical provider shall, under appropriate direction and supervision by a collaborating physician, provide care, assessment, interpretation of data, and develop and implement therapeutic care plans. The mid-level medical provider may be permitted to perform the following functions. This is not intended to be all-inclusive/exclusive and shall be directly established by the provider’s privileges as established by HOPE Family Health in the providers contract and credentialing agreement.
PRIMARY DUTIES:
A. Perform physical examinations and take histories from patients. Responsible for screening examinations on adults and pediatrics and recommend referrals when symptoms and signs indicate it is appropriate.
B. Complete care of minor conditions; e.g. minor lacerations, URI, puncture wound, abrasions, bites, etc.
C. Responsible for emergency care in critical conditions; must know limits and make appropriate referrals in both emergent and non-emergent conditions. Must initiate appropriate evaluation and emergency management for emergency situations, for example, cardiac arrest, respiratory distress, injuries, burns and hemorrhage.
D. Participate in medical staff and other HOPE meetings and committees.
E. Participate in formulation of appropriate HOPE policies, procedures and protocols. Responsible for supporting policies and programs of HOPE, both clinically and administratively.
F. Assume responsibility, along with other HOPE medical and office staff, for family planning, providing information, counseling, examination and prescription of appropriate methods of birth control. Complete paper work, as necessary, for all programs and to provide financial and statistical data.
G. Provide nutritional counseling such as the diet of normal infant, diabetic, ulcer and hypertensive diets; is familiar with and refers to other paramedical health programs and community resources for health guidance and specialty clinics.
H. Assures maintenance of patient health records and transferred as required when patients are referred; also participants with the physicians in a periodic review of the patient’s health records to determine health status. Records pertinent patient data.
I. Make decisions regarding data gathering and appropriate management and treatment of patients being seen for the initial evaluation of a problem or the follow-up evaluation of a previously diagnosed and stabilized condition.
J. Initiate requests for commonly performed initial laboratory studies.
K. Identify normal and abnormal findings on history, physical examination and commonly performed laboratory studies.
L. Perform clinical procedures such as:
• Venipuncture
• Intradermal tests
• Electrocardiogram
• Care and suturing of minor lacerations
• Splinting
• Control of external hemorrhage
• Application of dressings and bandages
• Cardio-pulmonary resuscitation
• Audiometry screening
• Visual screening
• Carrying out aseptic and isolation techniques
• Care and removal of superficial skin lesions
M. Dispensing, prescribing and administration of medications as specified in the HOPE drug formulary protocol for mid-level practitioners as approved by the appropriate regulatory boards.
N. Responsible for on-call coverage on a scheduled rotating basis established by HOPE
O. Provide counseling and instruction regarding common patient problems
P. Must engage in Continuing Medical Education activities in order to maintain validity of certification and participate in available in-service programs
Q. Interact with students and residents which might include but not limited to those in college, medical, nursing, mid-level schools and residencies
R. Must maintain a current and valid license as a Certified Mid-Level Provider (NP, PA, Etc.) in the State of Tennessee. Must maintain a current and valid federal Drug Enforcement Administration (DEA) certificate to prescribe controlled substances. Any restrictions, revocations or mandated change to the TN license or DEA certificate must be notified in writing, within two days, to the ACMO or CMO of HOPE.
S. This Job Description is to be used in conjunction with approved duties of Mid-Level providers (NP, PA, Etc) as stated by the appropriate licensing body of the State of Tennessee.
INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Chief Medical Officer or Chief Executive Officer.
QUALIFICATIONS:
A. Must hold an active Tennessee NP or PA license.
B. Mid-level provider must hold active certificate issued by the Tennessee State Board of Nursing and/or Medical Board to practice in TN
C. Must have completed an accredited, Board-approved master’s or post-master’s nurse practitioner and/or Physician Assistant’s program or other Board-approved program that awarded an advanced degree or course of study considered by the Board to be equivalent to that required for certification in TN at the time the course was completed.
D. Certification by the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, and/or national leading Physician Assistant’s credentialing organization is preferred
E. Must have a valid and unrestricted DEA certificate
F. Experience in outpatient medical practice and/or primary care preferred
G. Excellent interpersonal skills required
H. Must be computer literate
TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of those medical assistants that work directly with them. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Filled Accounting Clerk

Position Description – Accounting Clerk
POSITION TITLE: Accounting Clerk
BOARD APPROVED: 3/15/17
REPORTS TO: Chief Financial Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Director of Human Resources
DIVISION: Non-Clinical
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
The Accounting Clerk reports to the CFO. Maintains and controls the General Ledger accounts and business transactions of the organization, applying the Generally Accepted Accounting Principles (GAAP) that includes analytical work and thorough review of financial records. Develop and maintain proper financial policies procedures. To relieve the CFO of certain responsibilities that will allow him/her to spend a greater portion of their time on Financial Statement preparation and analysis, Budget and Variance issues, and Forecasting.

FINANCIAL DUTIES AND RESPONSIBILITIES, to ensure finances are maintained in an effective, up to date and accurate manner
• Assist the CFO with the day-to-day, monthly and year-end operations of the Accounting/ Finance Department including grant management and budget review and analysis.
• Perform the processing and recording of accounts payable transactions and ensure that all invoices and staff reimbursements are paid accurately and in accordance with Finance policies and procedures
• Manage the processing of cash receipts, recording of revenue and receivable and work closely with the billing department to ensure that revenues and receivables in SAGE are reconciled with eclinicalWorks data at any given time.
• Review expense coding to ensure grant compliance and tag all eligible costs including VISA card, Bank Statements, staff reimbursements to restricted grants and contracts on monthly basis.
• Review and process Credit Card Expense reports and receipts submitted by cardholders on monthly basis.
• Perform the processing of functional and benefits expense allocations, monthly accruals, amortization of prepaid expenses, fixed assets depreciation and recording of adjusting and reclassification journal entries, if necessary.
• Assist CFO in prepare and analyze the monthly budget/forecast to actual variance reports per program and department.
• Perform general accounts analysis and reconciliations, including bank statements, fixed assets, employer’s benefit costs, accruals and prepaid expenses.
• Assist in the preparation of financial reports such as financial statements, budget performance, and interim grant financial reporting.
• Serve as backup for the billing and accounts payable clerk.

PAYOLL DUTIES AND RESPONSIBILITIES, to ensure that staff is paid in an accurate and timely manner
• Coordinate with human resources all updates in the payroll records by entering changes in exemptions, insurance coverage, savings deductions, hourly/salary rates, direct deposit forms, W4, and job title and department/division transfers.
• Maintains employee confidence and protects payroll operations by keeping information confidential.
• Responsible for the preparation and processing of biweekly payroll for over 50+ employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions.
• Responsible for the coordination efforts between payroll, human resources, budget and other departments to ensure proper flow and maintenance of employee data (including preparation and distribution of detailed reports, e.g. labor” home” work, overtime, PTO balances, head count, and other contribution reports).
• Handle the administration of the electronic timekeeping system. Setup each employee, valid programs for each employee’s charges, and adherence to FLSA; monitor submissions of approved timesheets and overtime forms, ensure valid data transfers to/from payroll service.
• Establish/maintain employee records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to APA policy including compliance with federal/state/local regulations.
• Maintains payroll operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Resolves payroll discrepancies by collecting and analyzing information.
• Provides payroll information by answering questions and requests.

ADMINISTRATIVE SUPPORT, to ensure accuracy and efficient data reporting of operations
• Maintain daily, monthly, quarterly, and annual census and productivity reporting.
• Ensure END OF MONTH financials are submitted to the CPA and booked properly and timely.
• Annually support Admin staff to create UDS report.
• Responsible for the coordination efforts between finance and the billing department to ensure proper flow, maintenance, and booking of the clinical revenue and EMR reporting system (eclinicalWorks).
• Assist Amin team on any type reporting needed regarding financial, patients and providers productivity.
• Assists CFO with preparation of monthly reports and other tasks as requested.

SKILLS & COMPETENCIES
• Monitor and collect data to assess accuracy and integrity; analyze data; ensure compliance with applicable standards (i.e. GAAP), rules, regulations and systems of internal control; interpret and evaluate results, prepare documentation; create financial reports and/or presentations. Familiar with FASB 116, FASB 117 and OMB – 133
• Knowledge of SAGE/Sage Fund Accounting and payroll is a plus
• Strong organizational skills and ability to prioritize workload in order to meet tight deadlines in a fast-paced and dynamic work environment is required.
• Excellent analytical and problem-solving skills
• Be able to demonstrate attention to details and good-record-keeping
• Qualified candidate must be proficient in Microsoft Office (Word, Power Point, especially Excel).
• Qualified candidate must be excellent with hands-on, detail-oriented tasks.
• Team player and can collaborate with other teams in the organization.
• High level of interpersonal skills with demonstrated poise, tact and diplomacy
• Demonstrate a proficient level of professional skill and/or knowledge in accounting and keep current with developments and trends. Must have the knowledge and ability to use applicable information technology and systems to meet work needs.
• Must have excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of management.
• Demonstrate a proficient level of professional skill and/or knowledge in accounting and keep current with developments and trends. Must have knowledge and ability to use applicable information technology and systems to meet work needs.

QUALIFICATIONS:
At least 2 solid years of non-profit accounting and 5+ of cumulative relevant experience (accounting and payroll operations and/or audit) is required.
A strong background in budget preparation and grant management (private funders and government grants) is also required.

EDUCATION:
Must have a degree in Accounting or Finance, CPA is a plus

PERSONAL ATTRIBUTES:
Must maintain strict confidentiality in performing the duties of the Finance and Administration Officer; also demonstrate the following personal attributes: be honest and trustworthy, be respectful, possess cultural awareness and sensitivity, be flexible, and demonstrate sound work ethics.

WORKING CONDITIONS:
Clerk will spend long hours sitting and using office equipment and computers, which can cause muscle strain, also will have to do some lifting of supplies and materials from time to time. Staff is located in a busy, open area office where is faced with constant interruptions and must meet with others on a regular basis. Must spend long hours in intense concentration, also spend long hours on the computer entering financial information which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position, which may cause significant stress, also deal with a wide variety of people on various issues.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Filled Data & Technology Navigator

POSITION TITLE: Data & Technology Navigator
BOARD APPROVED: 3/11/15, 9/9/2015, 10/12/2016
REPORTS TO: Chief Operations Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Support
EXEMPT/NON-EXEMPT – Non-Exempt
JOB SUMMARY
The position of Data & Technology Navigator is to be the primary liaison between the health center’s Information Systems and the center’s departmental staff. The position is also to be the primary liaison between the health center’s Database Systems and the center’s administration. They are to assist with and carry out the following duties as assigned by the Data & Technology Navigator’s direct and secondary supervisor(s).

PRIMARY DUTIES – SPECIFIC TO TECHNOLOGY & END-USER SUPPORT
A. Equipment and office moves by disconnecting and reconnecting PCs, printers, multifunction devices, monitors, and keyboards and any other technology equipment.
B. Escalate to administration any technology issues or problems affecting health center staff and/or programs & projects.
C. Provide suggestions/recommendations/solutions relating to those issues if unable to resolve using the resources already established and in place and (pre)approved by health center administration.
D. Assist with identify new and/or innovative technology solutions to ensure excellent patient satisfaction along with implementation plans.
E. Install health center specific applications on workstations as directed by administration.
F. Maintain documentation associated with hardware and software modifications.
G. Work with administration and with third party contractors to implement departmental software upgrades on workstations
H. Work with administration and with third party contractors to resolve, with the assistance of administration and/or third party network engineers, any technology problems, issues, complications, IT trouble tickets, EHR malfunctions, etc.
I. Work with administration and with third party contractors to provide computer desktop and peripheral device support to health center staff. These tasks can include but are not limited to installing and supporting PC components and devises such as workstations, printers, monitors, multifunction devices, and network interface cards.
J. Log and respond to assigned help desk tickets with BOTH the health center’s EHR and third party IT contractor – by identifying, troubleshooting, and resolving device and desktop operating system issues.
K. Install and support ECW client and Microsoft Windows Server client network protocols.
L. Install and support remote access clients to both the health center’s database server and EHR.

PRIMARY DUTIES: SPECIFIC TO DATA & REPORTING
A. Develop extracts, reports and analysis using data and information from health center’s EHR, claims processing system, accounting systems and other division data sources.
B. Using various Business Intelligence tools and other resources provided by administration and third party contractors, the Data & Technology Navigator will assist in building reports and extract data from health center systems.
C. Work with health center administration to understand data requests and needs, in order to establish requirements for reports and analysis.
D. Provide consultative support to administration on available data sources, reporting and analytic capabilities, methods and timing.
E. Provide consultative support to administration around business processes and practices that drive health center data.
F. Provide consultative support and coaching to non-analyst staff on appropriate use of data and reporting tools.
G. Manage and coordinate data and analytic projects as assigned by administration.
H. Assist administration with building and querying large data sets from database resources.

MINIMUM REQUIREMENTS
A. Strong analytical skills including data analysis.
B. Proven ability to retrieve information from a variety of sources using a variety of approaches and tools.
C. Experience with responding to data requests, issues and problem areas and ability to fully understand and address them.
D. Demonstrated proficiency in Word, Excel and PowerPoint

EDUCATION/TRAINING/EXPERIENCE
A. Experience with one or more standard database access and query tools.
B. Knowledge and understanding of health care systems theories, processes, rules and regulations and how they apply to health care technology.
C. Knowledge of health care information systems, testing methodologies, training and system analysis
D. (Microsoft Certifications are preferred).
E. 2 year post-high school/GED technology related degree is preferred.
F. 0-2 years experience in supporting networked PCs, printers, monitors, laptops, and networked printers preferred.
G. Experience installing and/or troubleshooting Microsoft desktop operating systems.
H. Experience with device drivers and networked printers (and scanners).
I. Candidate must have demonstrated excellent patient and/or customer service skills providing support to staff, professionals, administrative, hospital staff end users and/or venders/customers.

EQUIPMENT OPERATED
A. Computer
B. Various other technology related equipment

PHYSICAL DEMANDS AND WORKING CONDITIONS
A. Medium Work as defined by the U.S. Department of Labor constitutes a maximum lift of 21-50 pounds on occasion and/or a maximum lift of 11-25 pounds on a frequent basis
B. May be required to assist in moving various health center technology and office related equipment.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled Administrative Assistant to Chief Executive Officer

Position Title: Administrative Support to the Chief Executive Officer
Personnel Category: Administrative Assistant
Status: Full Time
Employment Term: Permanent
Board Approved: 09/09/2015, 10/12/2016
Reports To: Chief Executive Officer
Division: Administration
Exempt/Non-exempt: Non-exempt
Salary Range: Subject to experience and qualifications
Posting Date: November 18, 2016
Applications Accepted Through: Until position is filled

JOB SUMMARY: Reporting directly to the CEO, the Administrative Assistant provides support in a one-on-one working relationship. They will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. They will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

PRIMARY DUTIES:
A. Provides support for a variety of HFH Programs and activities as directed by the HFH CEO, including maintenance of program resources, creation and/or maintenance of program related documents, contracts, spreadsheets, monitoring deadlines and completion of related reports.
B. Schedules meetings and conference calls, creates calendar appointments and provides daily support for the CEO.
C. Plans, prepares, and handles administrative aspects relating to HFH board meetings, Finance Committee meetings, and other organization related meetings, including CACHIE as needed, including ordering food and reserving meeting space.
D. Records and transcribes minutes at HFH board and other organization related meetings as needed, and manages follow up tasks that come out of these meetings.
E. Manages WebEx, conference calling, AV equipment and other related systems for HFH programs.
F. Maintains office filing systems of correspondence, forms, reports, and other materials, including electronic data and report files.
G. Handles travel and conference arrangements for HFH Administration.
H. Manages expense reimbursements for the CEO.
I. Maintains HFH contact listings, staff lists, emergency contacts and administrative and program distribution lists.
J. May assist with writing, coordinating, compiling and proofing grant proposals and submitting progress reports as required.
K. Plans, schedules and participates in meetings and conference calls as needed.
L. Provides telephone support, prompt mail and fax distribution, copying and printing for HFH staff as needed. Receives and screens telephone calls and visitors.
M. Assure all office equipment is operational. Office equipment includes (but is not limited to):
N. Copier, fax, computer equipment, telephones, and all kitchen appliances.
O. Provides telephone support, mail and fax distribution, copying and printing for staff as needed.
P. Actively participates on teams and workgroups as determined appropriate.
Q. Coordinates and administers an employee satisfaction program.
R. Assists with posting job descriptions for open positions, scheduling interviews, preparing new hire packets and employee binders. Works with CEO to obtain background checks for new hires, performs reference checks and debarment checks for new hires. Perform “maintenance” debarment checks for staff and contractors.
S. Communicates with IT staff regarding staff IT needs and to coordinate set up of work stations, including computers and phones for new hires and terminations.
T. Purchases and maintains office equipment and kitchen supplies as needed. Maintains adequate inventory of supplies, seeking lowest prices and environmentally friendly materials.
U. Assists with office furniture purchases, and equipment leases. Assure office is maintained and repairs are made promptly. Serve as liaison with phone, fax, and copier contractors, notifying contractor of problems and arranging for maintenance and repairs.
V. Assists with planning, updating and vendor management regarding company websites.
W. Co-serves as HFH Fire Warden, including attending trainings regarding this role and communication of Emergency Action Plan to staff.
X. Serves as lead on communication between HFH staff and property management office,including facilities, building, and parking issues.
Y. Assists with office space expansion planning and office moves.
Z. Coordinates and completes holiday mailings.
AA. Assists with coordinating staff meetings.
BB. Assists with contractual agreements.
CC. Tracks log in and account information for grants and vendors.
DD. Tracks insurance information for vendors, contractors, employees (auto), and HFH.
EE. Assists with maintaining Corporate Compliance plan.
FF. Assure back up for phones, mail, etc. before any scheduled absences from the office.
GG. Provide high quality customer service and hospitality to CHC members, partners and the general public

INTERMITTENT DUTIES:
A. Other duties as assigned by the CEO.
QUALIFICATIONS:
A. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly
with excellent attention to detail
B. Very strong interpersonal skills and the ability to build relationships with staff, board members, external partners and donors
C. Expert level written and verbal communication skills
D. Demonstrated proactive approaches to problem-solving with strong decision-making capability
E. Emotional maturity
F. Highly resourceful team-player, with the ability to also be extremely effective independently
G. Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of patient service and response
H. Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
I. Forward looking thinker, who actively seeks opportunities and proposes solutions

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled PRN/340b Pharmacist

Personnel Category: Clinical Patient Care
Status: PRN
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: October  13, 2016
Applications Accepted Through: Until position is filled


POSTING SUMMARY:

JOB SUMMARY: Serves patients by staffing HOPE’s on-site pharmacy in the absence of the Director of Pharmacy Services and/or Pharmacist In Charge (PIC) by preparing medications; giving pharmacological information to a multidisciplinary health care team on selection, dosage, interactions, and side effects of medications.

PRIMARY DUTIES:

A. Prepares medications by reviewing, interpreting, and verifying provider orders; detecting therapeutic alerts and incompatibilities
B. Dispenses medications by compounding, packaging, labeling pharmaceuticals, and double checking before dispensing
C. Controls medications by monitoring drug therapies; advising interventions, keeping current on backorders, shortages, recalls
D. Assists with pharmacy operational requirements by monitoring staffs’ work flow; verifying their preparation and labeling of pharmaceuticals; verifying message que entries, charges, and inspections
E. Provides pharmacological information by answering questions and requests of health care professionals; counseling patients on drug therapies if needed.
F. Monitors anticoagulation therapy and provides pharmacokinetic and other clinical dosing request per provider consults
G. Develops health center staff’s pharmacological knowledge by participating in continuing education clinical programs; training pharmacy staff, students, interns, externs, and pharmacy residents as required
H. Complies with state and federal drug laws as regulated by the State Board of Pharmacy, the Joint Commission, the Drug Enforcement Administration, and the Food and Drug Administration
I. Assists with compliance of maintaining records for controlled substances; monitors nonformulary requests for therapeutic substitutions
J. Supervising the work results of assigned support personnel; advising management on pending issues and needed actions
K. Adheres to Infection Prevention policies and protocols that protect patients and staff
L. Maintain safe and clean work environments as set in department policy
M. Establishes and maintains positive working relationships with all clinical and non-clinical personnel
N. Performs other duties as assigned to meet the goals and objectives of HFH
O. Participates in supporting the organization’s vision, mission, culture and adheres to HFH values

Required Qualifications:

A. Doctor of Pharmacy (Pharm.D), Registered Pharmacist (RPh), or Bachelor in pharmacy (BS Pharmacy – Degree has been “grand-fathered in” and is no longer offered in the State of Tennessee.) This must be a degree from an accredited pharmacy program is required.
B. Current licensure as a Pharmacist in the State of Tennessee.

Technical Skills:

1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. PHYSICAL REQUIREMENTS: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

Hours: FTE - 1.0 / PRN

On Call: - PRN

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 X 472 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled Pharmacy Technician

Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: October  13, 2016
Applications Accepted Through: Until position is filled


POSTING SUMMARY:

JOB SUMMARY: Pharmacy technicians help licensed pharmacists provide medication and other health care products to patients. Technicians usually perform routine tasks to help prepare prescribed medication for patients. Technicians refer any questions regarding prescriptions, drug information, or health matters to a pharmacist.

PRIMARY DUTIES:

Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution.
•Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law.
•Retrieve the appropriate medication from inventory where permitted by state law.
•Prepare medications for patients
•Create prescription labels and put them on prescription containers where permitted by state law.
•Count pills and medication according to the prescription.
•Reconstitute oral liquids where permitted by state law.
•Place medication into prescription containers where permitted by state law.
•Complete paperwork related to filling prescriptions and input customer and prescription data into the computer system where permitted by law.
•Assist with insurance claims processing (usually a pharmacist will handle this, but assistant’s help will be needed – the entire process is done online)
•Complete pharmacy transaction with patient by accepting payments.
•Assist with maintaining the Pharmacy department by keeping it clean and in order.
•Assist in inventory management processes including: order review, inventory returns, restocking shelves, and physical inventory preparation.
•Ensuring availability of drugs by delivering them to patients or facilities
•Maintaining pharmacy’s (and its patients’ employees’) safety by adhering to infection-control procedures, policies and regulations.
•Complies with organizational policies;
•Performs other duties as necessary, including required participation in HOPE emergency disaster plans.

Required Qualifications:

• Having a certification is not compulsory in all the states; however, obtaining proper certification will increase your chance of getting hired and your salary

• Active license in the state of Tennessee.

• Has had at least 2 years of pharmacy or nursing experience.

• Has demonstrated commitment to the provision of quality care

• Has transportation, current Tennessee driver’s license

• All offers of employment are conditioned upon the result of a criminal background check conducted by the TN Division of Criminal Investigation, as required by law and a negative finding on the Office of Inspector General’s Excluded Provider List.

Technical Skills:

• Having a certification is not compulsory in all the states; however, obtaining proper certification will increase your chance of getting hired and your salary
• Active license in the state of Tennessee.
• Has had at least 2 years of pharmacy or nursing experience.
• Has demonstrated commitment to the provision of quality care
• Has transportation, current Tennessee driver’s license
• All offers of employment are conditioned upon the result of a criminal background check conducted by the TN Division of Criminal Investigation, as required by law and a negative finding on the Office of Inspector General’s Excluded Provider List.

Hours: FTE - 1.0 (40 Hours Per Week)

On Call: - N/A

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 X 472 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Front Desk Dental Receptionist

Position Title: Front Desk Dental Receptionist
Personnel Category: Non-Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: September 13, 2016
Applications Accepted Through: Until position is filled

POSTING SUMMARY:
JOB SUMMARY: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

PRIMARY DUTIES:

A. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
B. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
C. Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
D. Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
E. Ensures availability of treatment information by filing and retrieving patient records.
F. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
G. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
H. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
I. Helps patients in distress by responding to emergencies.
J. Protects patients’ rights by maintaining confidentiality of personal and financial information.
K. Maintains operations by following policies and procedures; reporting needed changes.
L. Contributes to team effort by accomplishing related results as needed.

Required Qualifications:
A. High School Diploma or equivalent required
B. Basic CPR (BCLS) Certification
C. Two years’ experience working in a related health care field
D. Bilingual in English and Spanish required

Technical Skills:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

Hours: FTE – 40 hours/week (health center is open m-f 8am to 5pm however may extend hours in future).

On Call: N/A

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 X 472 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Administrative Support to the Chief Operating Officer (COO)

Position Title: Administrative Support to the Chief Operating Officer
Personnel Category: Administrative Assistant
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: September 2, 2016
Applications Accepted Through: Until position is filled

Position Summary:

Position Description – Administrative Support to Chief Operating Officer
POSITION TITLE: Administrative Assistant
BOARD APPROVED: August 10th , 2016
REPORTS TO: Chief Executive Officer
DIVISION: Administration
EXEMPT/NON-EXEMPT: Non-exempt

JOB SUMMARY: Reporting directly to the COO, the Administrative Assistant provides support in a one on one working relationship. Must have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. Will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

PRIMARY DUTIES:
A. Provides support for a variety of HFH Programs and activities as directed by the HFH COO, including maintenance of program resources, creation and/or maintenance of program related documents, contracts, spreadsheets, monitoring deadlines and completion of related reports.
B. Assists the COO in scheduling meetings and conference calls, creates calendar appointments and provides daily scheduling support for the COO.
C. Plans, prepares, and handles admin tasks relating to department meetings, compliance meetings, staff training, and other organization related meetings, including ordering food and reserving meeting space.
D. Records and transcribes minutes at various HFH meetings as needed, and manages follow up tasks identified during these meetings as assigned by COO.
E. Maintains office filing systems of correspondence, forms, reports, and other materials, including electronic data and report files, on behalf of the COO.
F. Manages expense reports and/or reimbursements for the COO.
G. May assist with writing, coordinating, compiling and proofing grant proposals and submitting progress reports as required.
H. Assists with holiday mailings.
I. Assists with contractual agreements.
J. Handles travel and conference arrangements for COO.

INTERMITTENT DUTIES:
A. Other duties as assigned by the COO.

QUALIFICATIONS:
A. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
B. Very strong interpersonal skills and the ability to build relationships with staff, board members, external partners and donors
C. Expert level written and verbal communication skills
D. Emotional maturity
E. Highly resourceful team-player, with the ability to also be extremely effective independently
F. Proven ability to handle confidential information with discretion
G. Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
H. Forward looking thinker, who actively seeks opportunities and proposes solutions

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position which are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Interpersonal: Must interact with COO, employees, Board of Directors, governmental officials, and the general public.
4. Working Conditions: Works in well-lighted, climate controlled building. May need to travel in adverse weather conditions. May be exposed to body fluids.
5. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds. This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Dentist

Position Title: Dentist
Personnel Category: Clinical Patient Care
Status: Part Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: August 11, 2016
Applications Accepted Through: Until position is filled

Position Summary:
POSITION TITLE: Dentist
BOARD APPROVED: January 2016
REPORTS TO: Chief Executive Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-Exempt

POSTING SUMMARY:
Looking for part-time Dentist to Diagnose and treat diseases, injuries, and malformations of teeth and gums and related oral structures. May also treat diseases of nerve, pulp, and other dental tissues affecting vitality of teeth in a local Federally Qualified Health Center (FQHC) in Middle Tennessee (North Sumner & West Macon Counties).

PRIMARY DUTIES:
A. Examine the dental and oral hygiene of patients; ensure safe and effective oral care.
B. Perform routine procedures such as dental screenings, tooth extractions, sealants, and fluoride treatments, preparing and placing fillings of cavities.
C. Ensure the safe administration of anesthetics.
D. Interpret dental x-rays and diagnostic tests.
E. Keep accurate records of patients’ dental structure and oral history.
F. Monitor growth and development of the teeth and jaws.
G. Promote oral health and disease prevention through nutrition and hygiene instruction.
H. Give direction to Dental Hygienist and Program Coordinator.
I. Diagnose oral diseases and refer patients to specialists for treatment or surgical procedures for the teeth, bone and soft tissues of the oral cavity.
J. Attend Continuing Medical Education classes to retain licensure and stay informed of current dental practices and procedures.

Immediate availability. HOPE Family Health is seeking qualified applicants as follows:

Required Qualifications:

EDUCATION AND LICENSURE REQUIREMENTS:
A. Doctor of Medicine in Dentistry (DMD) or Doctor of Dental Surgery (DDS) from a dental school accredited by the Commission on Dental Accreditation (CODA).
B. State of Tennessee Department of Health, Tennessee Board of Dentistry Dentist License.

TECHNICAL SKILLS:
1. Supervisory: Indirect supervision of Dental Assistant.
2. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
3. PHYSICAL REQUIREMENTS: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

Hours: PTE – part-time hours/week

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Dental Hygienist

Position Title: Dental Hygienist
Personnel Category: Clinical Patient Care
Status: Part Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: August 11, 2016
Applications Accepted Through: Until position is filled

Position Summary:
POSITION TITLE: Dental Hygienist
BOARD APPROVED: January 2016
REPORTS TO: Chief Operations Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Chief Executive Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-Exempt

POSTING SUMMARY:
The dentist and dental hygienist will work together to meet the oral health needs of patients. The dental hygienist will perform the following services:

PRIMARY DUTIES:
A. Patient screening procedures; assessment of oral health conditions, review of the health history, oral cancer screening, head and neck inspection, dental charting and taking blood pressure and pulse.
B. Take and develop dental radiographs (x-rays).
C. Clean patient teeth; remove calculus and plaque (hard and soft deposits) from all surfaces of the teeth.
D. Apply preventive materials to the teeth (sealants and fluorides).
E. Teach patients appropriate oral hygiene strategies (tooth brushing, flossing, routine dental checkups and cleanings) to maintain oral health.
F. Counsel patients about good nutrition and its impact on oral health.
G. Perform documentation and office management activities.

EDUCATION AND LICENSURE REQUIREMENTS:
A. Minimum of an Associate Degree from a dental hygienist program accredited by the Commission on Dental Accreditation (CODA).
B. Passing Score on the National Board Dental Hygiene Examination.
C. State of Tennessee Department of Health, Tennessee Board of Dentistry Registered Dental Hygienist License.

TECHNICAL SKILLS:
1. Supervisory: None.
2. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.

PHYSICAL REQUIREMENTS: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

Hours: PTE – part-time hours/week

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Dental Program Director

Position Title: Dental Program Director
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: August 11, 2016
Applications Accepted Through: Until position is filled

Position Summary:
POSITION TITLE: Dental Program Director
BOARD APPROVED: January 2016
REPORTS TO: Chief Operations Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Chief Executive Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Exempt

POSTING SUMMARY:
Is responsible for administering, maintaining and expanding a program of primary and preventive dental care in a community health center setting. The Dental Director supervises the dental staff of the community health center and represents the dental staff to the Executive Director. The Dental Director provides dental advice and counsel to the Executive Director and the Board of Directors.

PRIMARY DUTIES:
A. Work with health center staff to coordinate provision of oral health services to patients.
B. Schedule use of dental mobile unit at facilities for maximum access to patients.
C. Manage dental assistant, dental hygienist, and dentist schedules for patient appointments.
D. Coordinate with the dentist, dental hygienist, and dental assistant to facilitate quality services.
E. Develop Outreach and Awareness strategy; develop informational flyers and distribute at community venues to publicize dental unit services and schedule.
F. Develop, implement, and maintain information system for patient tracking.
G. Track encounter and patient numbers.
H. Perform documentation and office management activities.
I. Receive/check-in patients as they present at the mobile unit, as needed.
J. Communicate with patients and suppliers (e.g., scheduling appointments, answering the telephone, billing and ordering supplies).
K. Order dental supplies as needed.
L. Drive the dental unit to facilities/venues as scheduled.
M. Schedule regular preventative vehicle maintenance for mobile unit.
N. Maintain the mobile unit to meet all State of Tennessee safety inspection and emission requirements.

EDUCATION AND LICENSURE REQUIREMENTS:
A. Valid State of Tennessee driver’s license and safe driving record.
B. Bachelor’s Degree preferred.

TECHNICAL SKILLS:
1. Supervisory: Will supervise the Dental Assistant.
2. Strong communication and interpersonal skills.
3. Office and administrative skill set including competence with MS Office products and a dental computer program is required.
4. Working Conditions: Works in well-lighted, climate controlled building. May be exposed to body fluids.
5. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

Hours: FTE – full-time hours/week

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Dental Assistant

Position Title: Dental Assistant
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: August 11, 2016
Applications Accepted Through: Until position is filled

Position Summary:
POSITION TITLE: Dental Assistant
BOARD APPROVED: January 2016
REPORTS TO: Dental Program Director
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Dentist
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-Exempt

POSTING SUMMARY:
Supports dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice act.

PRIMARY DUTIES:
A. Assist the dentist during a variety of treatment procedures.
B. Take and develop dental radiographs (x-rays).
C. Ask about the patient’s medical history.
D. Serve as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment.
E. Help patients feel comfortable before, during, and after dental treatment.
F. Provide patients with instructions for oral care after dental treatment procedures, such as the placement of a restoration filling.
G. Teach patients appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling).
H. Perform office management tasks that often require the use of a personal computer.

EDUCATION AND LICENSURE REQUIREMENTS:
A. Minimum of a high school diploma is required.
B. At least one year previous experience is required.

TECHNICAL SKILLS:
1. Supervisory: None.
2. Strong communication and interpersonal skills.
3. Must be competent in MS Office products.
4. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
5. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

Hours: FTE – full-time hours/week

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Medical Provider (Mid-Level | PA or NP)

Position Title: Medical Provider (Mid-Level | PA or NP)
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: December 1, 2015
Applications Accepted Through: Until position is filled

Position Summary:
POSITION TITLE: Medical Provider (Mid-Level | PA or NP)
BOARD APPROVED: August 2015
REPORTS TO: Chief Medical Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Exempt

POSTING SUMMARY:
Looking for full-time Mid-Level Medical Provider (NP or PA) to work in a local Federally Qualified Health Center (FQHC) in Middle Tennessee (North Sumner & West Macon Counties). Immediate availability. HOPE Family Health is seeking qualified applicants as follows:

Required Qualifications: Candidate must have a license to practice medicine in the State of Tennessee (Nurse Practitioner or Physicians Assistant) and a TN DEA license. Must be Board Eligible or Certified and have a strong commitment to working with medically underserved populations; two – three years of experience working in a family practice environment preferred. Providers must be credentialed with insurance companies and through the national credentialing data-bank (preffered).

Hours: FTE – 40 hours/week (health center is open m-f 8am to 5pm however may extend hours in future).

On Call: Light duty, shared among Providers. 24 hour answering service to support on call Providers.

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Pharmacist

Position Title: Pharmacist
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: November 10, 2015
Applications Accepted Through: Until position is filled

JOB SUMMARY: Serves patients by preparing medications; giving pharmacological information to a multidisciplinary health care team on selection, dosage, interactions, and side effects of medications.

PRIMARY DUTIES:
A. Prepares medications by reviewing, interpreting, and verifying provider orders; detecting therapeutic alerts and incompatibilities
B. Dispenses medications by compounding, packaging, labeling pharmaceuticals, and double checking before dispensing
C. Controls medications by monitoring drug therapies; advising interventions, keeping current on backorders, shortages, recalls
D. Assists with pharmacy operational requirements by monitoring staffs’ work flow; verifying their preparation and labeling of pharmaceuticals; verifying message que entries, charges, and inspections
E. Provides pharmacological information by answering questions and requests of health care professionals; counseling patients on drug therapies if needed
F. Monitors anticoagulation therapy and provides pharmacokinetic and other clinical dosing request per provider consults
G. Develops health center staff’s pharmacological knowledge by participating in continuing education clinical programs; training pharmacy staff, students, interns, externs, and pharmacy residents as required
H. Complies with state and federal drug laws as regulated by the State Board of Pharmacy, the Joint Commission, the Drug Enforcement Administration, and the Food and Drug Administration
I. Assists with compliance of maintaining records for controlled substances; monitors non-formulary requests for therapeutic substitutions
J. Supervising the work results of assigned support personnel; advising management on pending issues and needed actions
K. Adheres to Infection Prevention policies and protocols that protect patients and staff
L. Maintain safe and clean work environments as set in department policy
M. Establishes and maintains positive working relationships with all clinical and non-clinical personnel
N. Performs other duties as assigned to meet the goals and objectives of HFH
O. Participates in supporting the organization’s vision, mission, culture and adheres to HFH values

INTERMITTENT DUTIES:
Perform other duties that may be assigned by the Associate Chief Medical Officer or the Chief Operations Officer.

QUALIFICATIONS/OTHER:
A. Doctor of Pharmacy (Pharm.D) degree (or equivalent as required by Tennessee Board of Pharmacy for licensure) from an accredited pharmacy program is required.
B. Current licensure as a Pharmacist in the State of Tennessee.

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. PHYSICAL REQUIREMENTS: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Licensed Practical Nurse (LPN)

Position Title: Licensed Practical Nurse (LPN)
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: November 1, 2015
Applications Accepted Through: Until position is filled

JOB SUMMARY:
A medical assistant/licensed practical nurse is a multi-skilled professional and a valuable asset to a provider. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: administrative medical assistants are tasked to update the patients’ medical record in the Electronic Medical Record.

PRIMARY DUTIES:
A. Assists with the preparation of patients prior to seeing medical provider
B. Assists the medical providers with patient care in the conduct of clinical examinations and materials preparation; i.e. dressing changes, Pap smear, etc.
C. Acts as a translator for patients as needed if qualified
D. Responsible for taking vital signs, administering tuberculin tests, and performing procedures for specimen collection, routine eye screening, hearing tests, hematocrit, urinalysis, and urine culture
E. Performs EKG and simple laboratory procedures
F. Distributes lab reports to medical providers for review
G. Provides patient counseling regarding procedures (Ex. lab tests)
H. Assist in the maintenance of inventories and stocking of supplies in examination rooms, nursing and lab areas
I. Maintains logs of required data as needed
J. Acts as the patient’s advocate and liaison for preservation of patient’s rights
K. Participates in off-site screening projects as needed
L. Participates in departmental QA and other patient related committees as needed
M. Participates in outreach and community screenings as needed
N. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Designated Supervising Medical Provider, Associate Chief Medical Officer and/or Chief Executive Officer.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant/Licensed Practical Nurse Certification
C. Basic CPR (BCLS) Certification
D. Two years’ experience working in a related health care field preferred
E. Capacity for covering Medical Assistants/Licensed Practical Nurses at all sites as needed
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

______________________________________________________________________

Position Filled Data & Technology Navigator

Position Title: Data & Technology Navigator
Personnel Category: Non-Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: March 13, 2015
Applications Accepted Through: Until position is filled

POSTING SUMMARY:

SPECIFIC TO TECHNOLOGY & END-USER SUPPORT

The position of Data & Technology Navigator is to be the primary liaison between the health center’s Information Systems and the center’s departmental staff. They are to assist with and carry out the following duties as assigned by the Data & Technology Navigator’s direct and secondary supervisor(s):

- Equipment and office moves by disconnecting and reconnecting PCs, printers, multifunction devices, monitors, and keyboards and any other technology equipment.
- Escalate to administration any technology issues or problems affecting health center staff and/or programs & projects.
- Provide suggestions/recommendations/solutions relating to those issues if unable to resolve using the resources already established and in place and (pre)approved by health center administration.
- Assist with identify new and/or innovative technology solutions to ensure excellent patient satisfaction along with implementation plans.
- Install health center specific applications on workstations as directed by administration.
- Maintain documentation associated with hardware and software modifications.
- Work with administration and with third party contractors to implement departmental software upgrades on workstations
- Work with administration and with third party contractors to resolve, with the assistance of administration and/or third party network engineers, any technology problems, issues, complications, IT trouble tickets, EHR malfunctions, etc.
- Work with administration and with third party contractors to provide computer desktop and peripheral device support to health center staff. These tasks can include but are not limited to installing and supporting PC components and devises such as workstations, printers, monitors, multifunction devices, and network interface cards.
- Log and respond to assigned help desk tickets with BOTH the health center’s EHR and third party IT contractor – by identifying, troubleshooting, and resolving device and desktop operating system issues.
- Install and support ECW client and Microsoft Windows Server client network protocols.
- Install and support remote access clients to both the health center’s database server and EHR.

SPECIFIC TO DATA & REPORTING
The position of Data & Technology Navigator is to be the primary liaison between the health center’s Database Systems and the center’s administration. They are to assist with and carry out the following duties as assigned by the Data & Technology Navigator’s direct and secondary supervisor(s):

- Develop extracts, reports and analysis using data and information from health center’s EHR, claims processing system, accounting systems and other division data sources.
- Using various Business Intelligence tools and other resources provided by administration and third party contractors, the Data & Technology Navigator will assist in building reports and extract data from health center systems.
- Work with health center administration to understand data requests and needs, in order to establish requirements for reports and analysis.
- Provide consultative support to administration on available data sources, reporting and analytic capabilities, methods and timing.
- Provide consultative support to administration around business processes and practices that drive health center data.
- Provide consultative support and coaching to non-analyst staff on appropriate use of data and reporting tools.
- Manage and coordinate data and analytic projects as assigned by administration.
- Assist administration with building and querying large data sets from database resources.

MINUMUM REQUIREMENTS
- Strong analytical skills including data analysis.
- Proven ability to retrieve information from a variety of sources using a variety of approaches and tools.
- Experience with responding to data requests, issues and problem areas and ability to fully understand and address them.
- Demonstrated proficiency in Word, Excel and PowerPoint

EDUCATION/TRAINING/EXPERIENCE
- Experience with one or more standard database access and query tools.
- Knowledge and understanding of health care systems theories, processes, rules and regulations and how they apply to health care technology.
- Knowledge of health care information systems, testing methodologies, training and system analysis
- (Microsoft Certifications are preferred).
- 2 year post-high school/GED technology related degree is preferred.
- 0-2 years experience in supporting networked PCs, printers, monitors, laptops, and networked printers preferred.
- Experience installing and/or troubleshooting Microsoft desktop operating systems.
- Experience with device drivers and networked printers (and scanners).
- Candidate must have demonstrated excellent patient and/or customer service skills providing support to staff, professionals, administrative, hospital staff end users and/or venders/customers.

EQUIPMENT OPERATED
- Computer
- Various other technology related equipment

PHYSICAL DEMANDS AND WORKING CONDITIONS
- Medium Work as defined by the U.S. Department of Labor constitutes a maximum lift of 21-50 pounds on occasion and/or a maximum lift of 11-25 pounds on a frequent basis
- May be required to assist in moving various health center technology and office related equipment.

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled Psychiatric Nurse Practitioner

Position Title: Mental Health Provider (PMHNP)
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: November 14, 2014
Applications Accepted Through: Until position is filled

POSTING SUMMARY:
Hope Family Health Services, a Federally-Qualified Health Center in Macon and Sumner Counties, seeks to expand its behavioral health program as it implements a model of integrated care. We are seeking a Certified Psychiatric Nurse Practitioner, with the requisite education and licensure in the State of Tennessee, with experience treating adult patients. This provider will work full-time in our primary care setting in Westmoreland, TN. This provider will assess and manage behavioral health medication needs for our patients, consulting with our primary care medical providers and our team of psychotherapists. Access to clinical supervision by a precepting psychiatrist is being sought by the agency by contract. The Psychiatric Nurse Practitioner will have the opportunity to practice with the first integrated care team in the area, bringing quality behavioral health care into harmony with our quality physical health care. One team will collaboratively treat the whole person at the point of first contact. Training in behavioral health integration will be provided. This provider will join the mission of HOPE to provide quality care to the insured and uninsured alike, serving Macon and Sumner Counties and surrounding areas.

Required Qualifications: Candidate must have a license to practice medicine in the State of Tennessee (Nurse Practitioner or Physicians Assistant) and a TN DEA license. Must be Board Eligible or Certified and have a strong commitment to working with medically underserved populations; two – three years of experience working in a family practice environment preferred. Providers must be credentialed with insurance companies and through the national credentialing data-bank (preferred).

Hours: FTE – 40 hours/week (health center is open m-f 8am to 5pm however may extend hours in future).

On Call: Light duty, shared among Providers. 24 hour answering service to support on call Providers.

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 X 472 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled Licensed Clinical Social Worker (LCSW) or Licensed Professional Counselor (LPC) or Licensed Marriage & Family Therapist (LMFT)

Position Title: Mental Health Provider (LCSW) (LPC) (LMFT)
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: November 14, 2014
Applications Accepted Through: Until position is filled

POSTING SUMMARY:
Hope Family Health Services offers a unique opportunity to a Licensed Clinical Social Worker, or Licensed Professional Counselor, or Licensed Marriage and Family Therapist with experience in adult and pediatric (early-middle childhood) mental health practice. HOPE is adding this position, along with a Certified Psychiatric Nurse Practitioner, to implement its expansion into integrated medical and mental healthcare. The LCSW/LPC/LMFT will provide both traditional psychotherapy services and, at times, behavioral consulting with our team of primary care medical providers. The integrated care model allows for innovation and flexibility, as we blend physical and behavioral health together at the point of first contact. We envision a program that moves into prevention of morbidity by treating behavioral needs as identified by our team, promoting wellness and wholeness, while also treating distress. Experience with substance use issues is preferred. HOPE is a Federally-Qualified Health center serving Macon and Sumner Counties and surrounding areas. We are located in Westmoreland, TN.

Required Qualifications: Candidate must have a valid license (LCSW)  issued by The Tennessee Board of Social Workers, or (LPC) (LMFT) by the Tennessee Board of Licensed Professional Counselors. Must have a strong commitment to working with medically underserved populations; two – three years of experience working in a family practice or PCMH environment preferred (not required). Providers must be credentialed with insurance companies and through the national credentialing data-bank (preferred).

Hours: FTE – 40 hours/week (health center is open m-f 8am to 5pm however may extend hours in future).

On Call: Light duty, shared among Providers. 24 hour answering service to support on call Providers.

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible student loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 X 472 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled Medical Provider (Mid-Level | PA or NP)

Position Title: Medical Provider (Mid-Level | PA or NP)
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: April 1, 2014
Applications Accepted Through: May 30, 2014

Position Summary:
POSITION TITLE: Medical Provider (Mid-Level | PA or NP)
BOARD APPROVED: August 2013
REPORTS TO: Chief Medical Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Exempt

POSTING SUMMARY:
Looking for full-time Mid-Level Medical Provider (NP or PA) to work in a local Federally Qualified Health Center (FQHC) in Middle Tennessee (North Sumner & West Macon Counties). Immediate availability. HOPE Family Health is seeking qualified applicants as follows:

Required Qualifications: Candidate must have a license to practice medicine in the State of Tennessee (Nurse Practitioner or Physicians Assistant) and a TN DEA license. Must be Board Eligible or Certified and have a strong commitment to working with medically underserved populations; two – three years of experience working in a family practice enviroment preferred. Providers must be credentialed with insurance companies and through the national credentialing data-bank (preffered).

Hours: FTE – 40 hours/week (health center is open m-f 8am to 5pm however may extend hours in future).

On Call: Light duty, shared among Providers. 24 hour answering service to support on call Providers.

Salary/Benefits: Salary and fringe is lucrative/negotiable/comparable to other Community Health Center Family Practice Medical Providers statewide. Benefits include sick, vacation, paid holidays, Umbrella Malpractice Insurance, FTCA Malpractice Insurance (pending), possible studnt loan program loan forgiveness (federal and state).
Contact Information: Angela Harper, Human Resources Coordinator at 615-644-2000 or angelaharper@hopefamilyhealth.org

The job description on file for this position is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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POSITION FILLED  Medical Assistant & Front Desk Receptionist

Position Title: Medical Assistant
Personnel Category: Clinical Patient Care
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: December 1, 2014
Applications Accepted Through: January 21 , 2015

Position Summary:
POSITION TITLE: Medical Assistant
BOARD APPROVED: August 2013
REPORTS TO: Designated Supervising Medical Provider
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Exempt

JOB SUMMARY:
A medical assistant is a multi-skilled professional and a valuable asset to a physician. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: administrative medical assistants are tasked to update and file the medical records of patients.

PRIMARY DUTIES:
A. Assists with the preparation of patients prior to seeing medical provider
B. Assists the medical providers with patient care in the conduct of clinical examinations and materials preparation; i.e. dressing changes, Pap Smear, etc.
C. Acts as a translator for patients as needed if qualified
D. Responsible for taking vital signs, administering tuberculin tests, and performing procedures for specimen collection, routine eye screening, hearing tests, hematocrit, urinalysis, and urine culture
E. Performs EKG and simple laboratory procedures
F. Distributes lab reports to medical providers for review
G. Provides patient counseling regarding procedures (Ex. lab tests)
H. Assist in the maintenance of inventories and stocking of supplies in examination rooms, nursing and lab areas
I. Maintains logs of required data as needed
J. Acts as the patient’s advocate and liaison for preservation of patient’s rights
K. Participates in off-site screening projects as needed
L. Participates in departmental QA and other patient related committees as needed
M. Participates in outreach and community screenings as needed
N. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Designated Supervising Medical Provider, Associate Chief Medical Officer and/or Chief Executive Officer.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant Certification
C. Basic CPR (BCLS) Certification
D. Two years experience working in a related health care field
E. Capacity for covering Medical Assistants at all sites as needed
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

COMBINED POSITION:

JOB SUMMARY: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

PRIMARY DUTIES: A. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. B. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. C. Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays. D. Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area. E. Ensures availability of treatment information by filing and retrieving patient records. F. Maintains patient accounts by obtaining, recording, and updating personal and financial information. G. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. H. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. I. Helps patients in distress by responding to emergencies. J. Protects patients’ rights by maintaining confidentiality of personal and financial information. K. Maintains operations by following policies and procedures; reporting needed changes. L. Contributes to team effort by accomplishing related results as needed.

INTERMITTENT DUTIES: A. Performs other duties that may be assigned by the Chief Financial Officer and/or Chief Executive Officer.

QUALIFICATIONS: A. High School Diploma or equivalent required C. Basic CPR (BCLS) Certification D. Two years experience working in a related health care field F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS: 1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator. 2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving. 3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment. 4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation. 5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public. 6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids. 7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled Technology Navigator

Position Title: Information & Technology Navigator
Personnel Category: TBD
Status: Full Time
Employment Term: Permanent
Salary Range: Subject to experience and qualifications
Posting Date: October 30, 2013
Applications Accepted Through: November 30, 2013

Position Summary:
HOPE Family Health, a Federally Qualified Health Center located in Westmoreland Tennessee, is actively searching for a highly competent and well trained information/technology professional to oversee the growing health center’s information and technology needs.

The Information Management environment at HOPE includes…
• Electronic Medical Record system (eClinicalWorks) that is cloud hosted and used by all health center employees to access, maintain and store all patients medical records
• Local encrypted database server (Windows Small Business Server 2011) used by health center employees to store propriety health center documents, billing records, user files, etc.
• Facsimile server
• Remote Desktop Protocol Server (Windows Server 2008)
• Network environment that includes
- Multiple wireless access points
- 2 different static fiber internet lines designated for system specific use
- Hosted VOIP telephone system with 30+ user devices (third party hosted)
- 30+ user workstations (desktops, laptops, tablets) (Windows 7 Pro)
- 20+ additional networked peripheral devices (printers, scanners, switches, etc)
• Security system (third party hosted)
- 12 external entrances
- Digital access management locking for internal offices/rooms
• Close circuit video content distribution
• As the organization and health center continues to grow and expand additional information and technology resources will be added to sustain growth and support the environment’s needs

The Information & Technology Navigator will…
• Be responsible for providing health center’s clinical staff and administrative team with ongoing and consistent support for all systems and devices
• Be responsible for helping Chief Information Officer develop and maintain a HIPAA/HITECH compliant information management environment
• Be responsible for maintaining/updating/servicing/repairing or arranging for thereof all technology devices and systems
• Be responsible for training and assisting current and future team members how to use and maximize health center’s EHR (eClincialWorks)
• Diagnose and trouble shoot issues and problems within the information/management/technology environment and see the issue through to resolution
• Work with EHR (eClincialWorks) technicians and engineers to provide support for/to health center’s electronic record system
• Have a degree/diploma/certification from a qualified institution
• Have completed (or complete if not already) HIPAA/HITECH certifications in Healthcare Technology Compliance
• Report directly to health center’s CIO (Chief Information Officer)
• Work on projects and other tasks as assigned by CIO
• Work Monday through Friday from 8am until 5pm on all non-health centers observed holidays
• Receive 2 weeks paid vacation each year
• Receive free medical healthcare at health center for all services provided on-site
• Observe an open minded, non-judgmental, team-player attitude and acclimate to the family/community/team environment/culture throughout the organizations operations and functions.

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Position Filled Insurance Navigator

Position Title: Patient Navigator
Personnel Category: Patient Care Specialist
Status: Full Time
Employment Term: 1 Year
Salary Range: Subject to experience and qualifications
Posting Date: July 10, 2013
Applications Accepted Through: August 10, 2013

Position Summary:
The Navigator will lead efforts to raise awareness about, and facilitate enrollment in, health insurance coverage options available in Tennessee, including the new health insurance Marketplace and Medicaid. The Navigator will work with Community Health Centers across the state, and must attain and maintain Federal certification to assist in Outreach and Enrollment activities.

Responsibilities:
1. Identify and develop collaborative relationships with organizations that serve uninsured individuals.
2. Work with community health centers and other organizations in communities throughout assigned regions to organize outreach and training events that raise awareness and provide education about health insurance options.
3. Achieve certification by successfully completing the federal consumer assistance training (includes taking and passing a test and passing a background check).
4. Successfully complete any other required and applicable federal and/or state consumer assistance training.
5. Facilitate paid and volunteer staff of local organizations in completing training provided by TPCA and the federal government.
6. Assist uninsured individuals with:
• Screening for eligibility,
• Identifying documentation needed for enrollment, and
• Obtaining documentation needed in the eligibility and enrollment process.
7. Determine eligibility for the most appropriate health plan option and subsidies.
8. Assist individuals in completing the enrollment process.
9. Document all work performed; submit all required reports.
10. Provide technical assistance to Outreach and Enrollment workers, certified assistance counselors, and others individuals providing outreach and enrollment assistance.

Qualifications:

Education:
• Graduation from an accredited college or university with a Bachelor’s degree, preferably in health education, public health, business, or social services related field.

Experience:
• At least two years of recent experience in community, health, or the social services sector, preferably in health coverage eligibility enrollment.

Abilities:
• Proficiency in written and spoken English required. Proficiency in written and spoken Spanish or another language and/or ability to learn on ones own is preferred.
• Demonstrated experience in working with diverse populations.
• Demonstrated proficiency in taking tests.
• Special consideration will be given to applicants with experience in the following areas:
• Has worked with individuals who might face challenges understanding and enrolling in health insurance options (persons with low literacy, with physical, emotional, or intellectual impairments, with limited English proficiency); or
• Has worked with small businesses to identify benefit plans.

Additional Information:
• Qualified candidates can include US Veterans who possess position qualifications.

1.       Operate a motor vehicle with current Class C drivers license.  Operate a personal computer and calculator.

2.       Problem Solving:  Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.

3.       Decision Making:  Frequent situations arise in this position calling for careful and analytical judgment.

4.       Supervisory:  Extensive responsibility for the direct supervision of management, staff and contract employees.  Requires the judicious use of delegation.

5.       Interpersonal:  Must interact with employees, Board of Directors, governmental officials, and the general public.

6.       Working Conditions:  Works in well-lighted, climate controlled building.  May be subjected to appearance in less than desirable environment and travel in adverse weather conditions.  May be exposed to body fluids.

7.       Physical Requirements:  Requires sufficient visual acuity to be able to read and write and operate equipment common to this position.  Required to read, write and speak English with the ability to speak a foreign language helpful.  Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone.  Occasionally lift items weighing up to 25 pounds.