Staff Culture VIDEO

Careers at  HOPE Family Health

HOPE Family Health offers an employment environment that is very different from what you will find anywhere else! Our healthcare and administrative team is a family…and our family loves and deeply cares for one another both on the job…and off! Careers at HOPE can be very rewarding and fun. We strive to develop the most cutting edge, well trained, continually educated and caring healthcare team in the community! Below you will find a list of current opportunities available at HOPE.

Benefits of working at HOPE can include…

• Competitive pay-scales
• Student loan reimbursement for qualified providers
• Paid vacation and time off
• Free medical healthcare at the health center for employees and their immediate family

If you are interested in applying for a position below please download the online application by clicking here. Fill it out COMPLETELY and ACCURATELY. Then submit it to the health center by emailing it, along with your complete resume, to info@hopefamilyhealth.org

For more information | 615-644-2000 ext. 472
E-mail application and resume to Angela Harper, HR Coordinator | angelaharper@hopefamilyhealth.org

__________________________________________________________________________________________

Position Filled Director of Development, Compliance, and Legal Affairs

Position Description – Director of Development, Compliance, and Legal Affairs

POSITION TITLE: Director of Development, Compliance, and Legal Affairs
BOARD APPROVED: 12/18/2019
REPORTS TO: Chief Executive Officer (CEO)
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Chief Operations Officer (COO)
DIVISION: Non-Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Exempt
SECURITY ROLES: Administrative Assistant

JOB SUMMARY: The Director of Development, Compliance, and Legal Affairs develops, maintains, and administers HOPE’s Corporate Compliance Program, which ensures compliance with all federal, state, and other requirements and laws; handles legal affairs for the organization; and manages private foundation grants and donations on behalf of the organization.

PRIMARY DUTIES AND RESPONSIBILITIES – SPECIFIC TO DEVELOPMENT:

A. Work with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), and other Staff to assess ongoing and emerging health center needs which might be eligible for grant funding.
B. Draft, refine, and submit annual grant requests and associated documents to charitable foundations
C. Maintain HOPE’s profile on the givingmatters.com website.
D. Seek and respond to requests from the CEO, Administrative Team, Staff, and Board of Directors to explore potential revenue streams and research less-familiar foundations, grant programs, and fundraising opportunities in an effort to diversify revenue and to strengthen the long-term sustainability of the organization.
E. Pursue specific grant or fundraising opportunities as directed by the CEO.
F. Develop and maintain a calendar of deadlines associated with potential funding opportunities.
G. Assist with filing of documentation and reports as needed
H. Create and send the Contributor Connection Newsletter to all recent donors (current & past year), on a quarterly basis at minimum.
I. Host visitors, respond to speaking requests, and otherwise cultivate relationships with potential partners, funders, sponsors and donors in collaboration with the CEO.

PRIMARY DUTIES AND RESPONSIBILITIES – SPECIFIC TO COMPLIANCE:

A. Ensures compliance with rules and regulations of regulatory agencies and bodies which include, but are not limited to, the
a. Health Resources and Services Administration (HRSA) – Health Center Core Requirements
b. Office of Civil Rights (OCR) – HIPAA, Title 6
c. Office of Inspector General (OIG) – Prevention of fraud and diversion
d. National Committee for Quality Assurance (NCQA) – Patient-centered Medical Home certification
e. State of TN – all state-related regulations and requirements
B. Organizes and maintain HOPE compliance policies and procedures as well as the HOPE Compliance Manual and Standards of Conduct.
C. Assures that the Compliance Program effectively prevents and detects violations of laws, regulations, HOPE policies and procedures, and the Standards of Conduct.
D. Ensures that behavior in the organization meets HOPE’s Standards of Conduct, policies, and the law
E. Develops, coordinates, and oversees internal and external audit procedures for the purpose of monitoring and detecting any misconduct or noncompliance.
F. Coordinates with the Compliance Committee on monitoring, reporting, and auditing procedures.
G. Assures that HOPE has effective mechanisms to reasonably determine that persons to be hired have not violated federal or state laws and regulations or engaged in improper or unethical conduct in their designated areas or responsibility.
H. Oversees compliance investigations, follow-up and, as applicable, resolution to investigations and other issues generated by the Compliance Program, including development of corrective action plans, as needed.
I. Develops and coordinates appropriate compliance training and education programs for all employees and assures the company’s commitment to comply with all laws, regulations, company policies, and ethical requirements.
J. In consultation with the CEO, develops disciplinary measures for noncompliance (including the failure to prevent, detect, or report any noncompliance), appropriate to the nature and extent of the deviation, and assures consistency in the application of disciplinary actions.
K. Reviews and manages contracts and agreements

PRIMARY DUTIES AND RESPONSIBILITIES – SPECIFIC TO LEGAL AFFAIRS:

A. Coordinates and assumes responsibility for legal affairs of the organization
B. Responds to and manages requests from law offices, regulatory agencies and other concerns related to the legal or justice system
C. Consults outside experts and sources of data when needed in order to ensure all legal affairs are

INTERMITTENT DUTIES:

A. Performs other duties that may be assigned by the Chief Executive Officer, Chief Financial Officer, and Chief Operating Officer.

OFF-SITE WORK:

Off-site work is both required and allowed for this position.
A. Required Off-Site Work: The Director of Development, Compliance and Legal Affairs is frequently required to attend training, meetings, conferences, PR events, and other events which occur off-site. Travel to other cities may be required frequently. This position may occasionally be required to work on weekends and/or after hours in order to meet urgent grant or other deadlines.
B. Allowed or Optional Off-Site Work: The Director of Development, Compliance and Legal Affairs is allowed to work off-site from time to time in the event that the work can be completed more efficiently in an alternate location, such as home or a different office. Tasks eligible for off-site work may include but are not limited to the preparation of grant applications, or any other task which requires sustained time and focus.

QUALIFICATIONS:

A. Education: Graduation from an accredited college or university with a Bachelor’s degree in public health, communications, business, or a social services-related field is preferred but not required if candidate can demonstrate an equivalent in experience and understanding of the organization Master’s degree is a bonus.
B. Experience:
a. At least two years of recent experience working for a community, government or non-profit organization in a job related to legal, compliance, or regulatory affairs is strongly preferred
b. Experience writing grant proposals and reports as well as managing grant-funded programs is strongly preferred but not required
c. Qualified candidates can include US Veterans who possess position qualifications.
C. Abilities:
a. Excellent written and spoken English required.
b. Demonstrated experience working with diverse populations.
c. Special consideration will be given to applicants with experience in the following areas:
o Experience writing grant requests and/or managing grant-funded programs.
o Experience in a legal or law-related profession (a Jurisprudence degree is a plus but not a requirement)
o Prior service in a Federally Qualified Health Center (FQHC).
o Experience with or familiarity with FQHC regulations and core requirements
o Experience with and/or passion for serving special populations – i.e., persons living in poverty, with low literacy; with physical, emotional, or intellectual impairments; and/or with limited English proficiency.
D. Technical Skills:
a. Operate a motor vehicle with current Class D driver’s license. Operate a computer/calculator.
b. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
c. Decision Making: Frequent situations arise which call for careful and analytical judgment.
d. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
e. Supervisory: Occasional responsibility for the direct supervision of staff & contract employees.
E. Working Conditions:
a. Works in well-lighted, climate-controlled building.
b. May be required to travel in adverse weather conditions.
c. May be exposed to body fluids.

PHYSICAL REQUIREMENTS:

A. Requires sufficient visual acuity to read & write and operate programs common to this position.
B. Requires sufficient hearing ability to effectively communicate with people directly or by phone.
C. Occasionally lift items weighing up to 25 pounds.

This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Filled Behavioral Health Receptionist/MA/LPN

POSITION DESCRIPTION – Behavioral Health Receptionist/MA/LPN
POSITION TITLE: Behavioral Health Receptionist/MA/LPN
BOARD APPROVED: 10/23/2019
REPORTS TO: Behavioral Health Program Coordinator
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Clinical Coordinator
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt
JOB SUMMARY:
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Serves as an integral part of the healthcare team assisting in patient care management.
PRIMARY DUTIES & RESPONSIBILITIES:
A. Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries
B. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
C. Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays
D. Comforts patients by anticipating their anxieties; answering patients’ questions; maintaining the reception area
E. Maintains patient accounts by obtaining, recording, and updating personal and financial information
F. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
G. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
H. Helps patients in distress by responding to emergencies
I. Protects patients’ rights by maintaining confidentiality of personal and financial information
J. Maintains operations by following policies and procedures; reporting needed changes
K. Contributes to team effort by accomplishing related results as needed
L. Assists with the preparation of patients prior to seeing medical and/or behavioral health provider(s)
M. Responsible for taking vital signs and urinalysis
N. Distributes lab reports to medical and/or behavioral health provider(s) for review
O. Maintains logs of required data as needed
P. Participates in departmental QA and other patient related committees as needed
Q. Acts as the patient’s advocate and liaison for preservation of patient’s rights
R. Participates in off-site screening projects as needed
S. Participates in outreach and community screenings as needed
T. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Behavioral Health Program Coordinator, Director of Human Resources, and/or Chief Operations Officer.

OFF-SITE WORK:
A. Off-site work is required occasionally. Examples include off-site training and health fairs.
B. This position does not have the option to work off-site.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Basic CPR (BCLS) Certification
C. Two years’ experience working in a related health care field
D. Bilingual in English and Spanish is preferred
E. Medical Assistant/Licensed Practical Nurse Certification a plus
F. Behavioral Health experience a plus

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C driver’s license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, government officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly by telephone. Occasionally lift items weighing up to 25 pounds.

SECURITY ROLE:
Receptionist and Clinical Care Specialist

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).

Position Filled PRN, Medical Assistant/Licensed Practical Nurse preferred

Position Description – Medical Assistant/Licensed Practical Nurse
POSITION TITLE: Medical Assistant/Licensed Practical Nurse
BOARD APPROVED: August 2013, 11/19/2014, 9/9/2015, 10/12/2016
REPORTS TO: Designated Supervising Medical Provider
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
A medical assistant/licensed practical nurse is a multi-skilled professional and a valuable asset to a provider. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: administrative medical assistants are tasked to update the patients’ medical record in the Electronic Medical Record.

PRIMARY DUTIES:
A. Assists with the preparation of patients prior to seeing medical provider
B. Assists the medical providers with patient care in the conduct of clinical examinations and materials preparation; i.e. dressing changes, Pap smear, etc.
C. Acts as a translator for patients as needed if qualified
D. Responsible for taking vital signs, administering tuberculin tests, and performing procedures for specimen collection, routine eye screening, hearing tests, hematocrit, urinalysis, and urine culture
E. Performs EKG and simple laboratory procedures
F. Distributes lab reports to medical providers for review
G. Provides patient counseling regarding procedures (Ex. lab tests)
H. Assist in the maintenance of inventories and stocking of supplies in examination rooms, nursing and lab areas
I. Maintains logs of required data as needed
J. Acts as the patient’s advocate and liaison for preservation of patient’s rights
K. Participates in off-site screening projects as needed
L. Participates in departmental QA and other patient related committees as needed
M. Participates in outreach and community screenings as needed
N. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Designated Supervising Medical Provider, Associate Chief Medical Officer and/or Chief Executive Officer.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant/Licensed Practical Nurse Certification
C. Basic CPR (BCLS) Certification
D. Two years’ experience working in a related health care field preferred
E. Capacity for covering Medical Assistants/Licensed Practical Nurses at all sites as needed
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Filled Mid-Level Medical Provider

POSITION TITLE: Medical Health Provider (Mid-Level)
BOARD APPROVED: August 2013, 11/19/2014, 9/9/2015, 10/12/2016, 12/20/2017, 12/19/2018
REPORTS TO: Chief Operations Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY: The certified mid-level medical provider will function as a member of a team of health professionals providing medical services to HOPE Family Health patients. The mid-level medical provider shall, under appropriate direction and supervision by a collaborating physician, provide care, assessment, interpretation of data, and develop and implement therapeutic care plans. The mid-level medical provider may be permitted to perform the following functions. This is not intended to be all-inclusive/exclusive and shall be directly established by the provider’s privileges as established by HOPE Family Health in the providers contract and credentialing agreement.

PRIMARY DUTIES AND RESPONSIBILITIES:
A. Perform physical examinations and take histories from patients. Responsible for screening examinations on adults and pediatrics and recommend referrals when symptoms and signs indicate it is appropriate.
B. Complete care of minor conditions; e.g. minor lacerations, URI, puncture wound, abrasions, bites, etc.
C. Responsible for emergency care in critical conditions; must know limits and make appropriate referrals in both emergent and non-emergent conditions. Must initiate appropriate evaluation and emergency management for emergency situations, for example, cardiac arrest, respiratory distress, injuries, burns and hemorrhage.
D. Participate in medical staff and other HOPE meetings and committees. As well as participate in Hope’s Quality Improvement activities.
E. Participate in formulation of appropriate HOPE policies, procedures and protocols. Responsible for supporting policies and programs of HOPE, both clinically and administratively.
F. Assume responsibility, along with other HOPE medical and office staff, for family planning, providing information, counseling, examination and prescription of appropriate methods of birth control. Complete paper work, as necessary, for all programs and to provide financial and statistical data.
G. Provide nutritional counseling such as the diet of normal infant, diabetic, ulcer and hypertensive diets; is familiar with and refers to other paramedical health programs and community resources for health guidance and specialty clinics.
H. Assures maintenance of patient health records and transferred as required when patients are referred; also participants with the physicians in a periodic review of the patient’s health records to determine health status. Records pertinent patient data.
I. Make decisions regarding data gathering and appropriate management and treatment of patients being seen for the initial evaluation of a problem or the follow-up evaluation of a previously diagnosed and stabilized condition.
J. Initiate requests for commonly performed initial laboratory studies.
K. Identify normal and abnormal findings on history, physical examination and commonly performed laboratory studies.
L. Perform clinical procedures such as:
a. Venipuncture
b. Intradermal tests
c. Electrocardiogram
d. Care and suturing of minor lacerations
e. Splinting
f. Control of external hemorrhage
g. Application of dressings and bandages
h. Cardio-pulmonary resuscitation
i. Audiometry screening
j. Visual screening
k. Carrying out aseptic and isolation techniques
l. Care and removal of superficial skin lesions
M. Dispensing, prescribing and administration of medications as specified in the HOPE drug formulary protocol for mid-level practitioners as approved by the appropriate regulatory boards.
N. Complete all patient paper and EHR documation completely and timely
O. Responsible for on-call coverage on a scheduled rotating basis established by HOPE
P. Provide counseling and instruction regarding common patient problems
Q. Must engage in Continuing Medical Education activities in order to maintain validity of certification and participate in available in-service programs
R. Interact with students and residents which might include but not limited to those in college, medical, nursing, mid-level schools and residencies
S. Must maintain a current and valid license as a Certified Mid-Level Provider (NP, PA, Etc.) in the State of Tennessee. Must maintain a current and valid federal Drug Enforcement Administration (DEA) certificate to prescribe controlled substances. Any restrictions, revocations or mandated change to the TN license or DEA certificate must be notified in writing, within two days, to the ACMO or CMO of HOPE.
T. This Job Description is to be used in conjunction with approved duties of Mid-Level providers (NP, PA, Etc) as stated by the appropriate licensing body of the State of Tennessee.

INTERMITTENT DUTIES:

Performs other duties that may be assigned by the Chief Medical Officer or Chief Executive Officer.

OFF-SITE WORK:
A. Off-Site work is required occasionally.
B. The types of work he/she has the option to perform off-site include (This list may not be exhaustive):
a. Charting
b. Taking call
c. Consulting with other health care facilities or providers

QUALIFICATIONS:
A. Must hold an active Tennessee NP or PA license.
B. Mid-level provider must hold active certificate issued by the Tennessee State Board of Nursing and/or Medical Board to practice in TN
C. Must have completed an accredited, Board-approved master’s or post-master’s nurse practitioner and/or Physician Assistant’s program or other Board-approved program that awarded an advanced degree or course of study considered by the Board to be equivalent to that required for certification in TN at the time the course was completed.
D. Certification by the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, and/or national leading Physician Assistant’s credentialing organization is preferred
E. Must have a valid and unrestricted DEA certificate
F. Experience in outpatient medical practice and/or primary care preferred
G. Excellent interpersonal skills required
H. Must be computer literate

TECHNICAL SKILLS:
A. Operate a motor vehicle with current Class D driver’s license. Operate a personal computer and calculator.
B. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
C. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
D. Supervisory: Extensive responsibility for the direct supervision of those medical assistants that work directly with them. Requires the judicious use of delegation.
E. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
F. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
G. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)