Staff Culture VIDEO

Careers at  HOPE Family Health

HOPE Family Health offers an employment environment that is very different from what you will find anywhere else! Our healthcare and administrative team is a family…and our family loves and deeply cares for one another both on the job…and off! Careers at HOPE can be very rewarding and fun. We strive to develop the most cutting edge, well trained, continually educated and caring healthcare team in the community! Below you will find a list of current opportunities available at HOPE.

Benefits of working at HOPE can include…

• Competitive pay-scales
• Student loan reimbursement for qualified providers
• Paid vacation and time off
• Free medical healthcare at the health center for employees and their immediate family

If you are interested in applying for a position below please download the online application by clicking here. Fill it out COMPLETELY and ACCURATELY. Then submit it to the health center by emailing it, along with your complete resume, to info@hopefamilyhealth.org

For more information | 615-644-2000 ext. 472
E-mail application and resume to Angela Harper, HR Coordinator | angelaharper@hopefamilyhealth.org

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Position Open Development & Outreach Coordinator

Position Description – Development & Outreach Coordinator
POSITION TITLE: Development & Outreach Coordinator
BOARD APPROVED: 12/20/2017, 5/16/2018
REPORTS TO: Chief Executive Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Chief Financial Officer
DIVISION: Non-Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
The Development & Outreach Coordinator will lead efforts to promote and facilitate enrollment in federally-funded health programs, including Qualifying Health Plans (sold through the Federally Facilitated Health Insurance Marketplace), TennCare (TN’s Medicaid Program), and CoverKids (TN’s CHIP Program). The Development & Outreach Coordinator is also responsible for assisting the CEO with grant proposals, reporting, staff support, and special projects upon request.

PRIMARY DUTIES:
1. Outreach & Enrollment
• Achieve and maintain federal designation and state registration as a Certified Application Counselor by successfully completing annual federal consumer assistance training and exams, as well as fulfilling all additional state-specific registration requirements as defined by the TN Department of Commerce & Insurance (fingerprinting, background checks, continuing ed., etc).
• Serve as HOPE’s internal expert on barriers to coverage, eligibility guidelines, legislative developments, participating insurers, and changes to the Marketplace, TennCare & CoverKids.
• Provide basic education about government-subsidized health insurance options to HOPE staff, including flags for potential eligibility for free coverage through Medicaid and CoverKids, as well as guidelines for premium tax credits and/or cost-sharing reductions through the Marketplace.
• Promote upcoming Open Enrollment Periods internally and online, as well as through community events and partners. Further educate fellow staff, patients, clients/consumers, and community partners about the types of Qualifying Events that trigger Special Enrollment Periods—time-sensitive opportunities for enrollment between Open Enrollment Periods.
• Respond to all internal and external requests for information regarding the ACA and Marketplace application process for individuals and families. (Small businesses applying for coverage through the SHOP Marketplace may be referred to a navigator, as appropriate.)
• Offer free in-person application assistance to any individual who requests support, regardless of their relationship with HOPE Family Health, if any. (Note O&E clients include a mixture of patients and non-patients.)
• Support applicants in identifying documents which may be helpful in the application process.
• Educate applicants regarding sources of income which should and should not be reported on the application (i.e., Modified Adjusted Gross Income, or MAGI, as defined by the ACA).
• Assist consumers in interpreting and respond to eligibility results letters, requests for information/additional documents, renewal paperwork, and other written communications from the Health Insurance Marketplace, TennCare Bureau, and CoverKids programs.
• Help those applicants who are eligible for Qualifying Health Plans through the Marketplace to distinguish the differences between plan options, enroll in their preferred QHP (if desired), access the associated Summary of Benefits & Coverage, and understand and use their benefits.
• Provide accurate, up-to-date, and objective guidance regarding the individual mandate, the potential risks and tax penalties associated with remaining uninsured, types of exemptions, and application support. (Note: Penalties are scheduled to phase out after Tax/Calendar Year 2018.)
• Assist individuals in reporting specific types of changes to the Marketplace throughout the year.
• Assist consumers in accessing copies of Marketplace-related tax forms, including the 1095-A. Refer clients to tax advisors as needed for guidance regarding counting of income and tax filing.
• Protect patient/client/consumer privacy and maintain client/consumer confidentiality at all times. Review and collect authorization paperwork from all clients who choose to share PHI (such as income information) and/or who receive in-person application assistance. Maintain all such authorization records in a secure environment.
• Document all O&E work performed. File reports as required (currently through the UDS) and provide O&E-related updates and reports to HOPE Leadership upon request.
• Provide technical support to all other CACs at HOPE Family Health. Facilitate participation of HOPE CACs in relevant training opportunities offered by the Tennessee Primary Care Association, the Tennessee Justice Center, TDCI, and Navigator Organizations serving Tennessee.

2. Development
• Work with the CEO, CFO and other Staff to assess ongoing and emerging health center needs. Draft, refine and submit annual grant requests and associated documents to local foundations with a history of support to HOPE (incl. The Healing Trust, Memorial Foundation, and Smile 180).
• Maintain HOPE’s profile on the GIVINGmatters.com website.
• Seek and respond to requests from the CEO, Administrative Team, Staff, and Board of Directors to explore potential revenue streams and research less-familiar foundations, grant programs, and fundraising opportunities in an effort to diversify revenue and to strengthen the long term sustainability of the organization. Pursue specific opportunities as directed by the CEO.
• Develop and maintain a calendar of deadlines associated with potential funding opportunities.
• Assist with filing of documentation and reports as needed.
• In collaboration with the Accounting Clerk and Administrative Support to the CEO, utilize records of donations to HOPE, as well as the stories of those who have benefitted from the HOPE Assistance Fund, to design, write and send the Contributor Connection Newsletter to all recent donors (current & past year), on a quarterly basis at minimum.
• Host visitors, respond to speaking requests, and otherwise cultivate relationships with potential partners, funders, sponsors and donors as directed by the CEO.

3. Staff Support
• Promote and coordinate access to on and off-site mental health counseling opportunities for staff and their immediate families under the Nurturing HOPE program, currently funded through a Cultures of Compassion grant from the Healing Trust.
o Offer a brief orientation to staff care modalities to all new staff.
o Serve as the liaison between HOPE Family Health and all participating therapists/therapy organizations (Currently the Refuge Center for Counseling, the BABB Center, and Angie Davenport Counseling.)
o Maintain a complete listing of all eligible staff and family members for participating therapists. Provide participating therapists with regular updates.
o Create and print new off-site counseling vouchers quarterly, expiring all vouchers not utilized in the prior quarter.
o Collect invoices and generate relevant check requests.
o Update voucher reconciliation files monthly. “Roll over” unused vouchers as needed within the constraints of the annual budget.
o Maintain strict confidentiality regarding participating staff at all times.
• Maintain and promote the Staff Resource Library. Ensure that all new staff are introduced to the Library and provided with a confidential check-out code. Periodically integrate new donated and/or purchased materials and check-out slips in to the checkout binder. Maintain records.
• As time and funding allow, provide framework for additional staff care measures for consideration by CEO and Admin Team– staff retreat, HRA benefits model, on-site exercise and incentive program, opportunities for guest speakers, micro-lending concept, and additional health & wellness interventions and/or financial empowerment strategies and techniques.

4. Enhancement of HOPE Facilities
• As time allows, assist with improving the ambience of HOPE’s various campuses and departments through minor renovations (primarily painting), the procurement of furnishings, and the creation, purchase, and/or placement of art, photos, and inspirational décor.

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Chief Operating Officer, Chief Financial Officer, and Chief Executive Officer.

QUALIFICATIONS:
A. Education:
• Graduation from an accredited college or university with a Bachelor’s degree, preferably in public health, communications, business, or a social services-related field. MA preferred.
B. Experience:
• At least two years of recent experience in community, health, or the social services sector, preferably in a health coverage eligibility enrollment.
• Qualified candidates can include US Veterans who possess position qualifications.
C. Abilities:
• Excellent written and spoken English required.
• Proficiency in written and spoken Spanish preferred.
• Demonstrated experience working with diverse populations.
• Special consideration will be given to applicants with experience in the following areas:
o Prior service as a CAC or Navigator in the Federally Facilitated Marketplace.
o Prior case management and/or legal advocacy experience.
o Experience serving special populations – i.e., persons with low literacy; with physical, emotional, or intellectual impairments; and/or with limited English proficiency.
o Experience writing grant requests and/or managing grant-funded programs.
o Experience coordinating special events, leading fundraisers, cultivating major gifts, facilitating educational workshops, and/or leading capitol campaigns.
D. Technical Skills:
• Operate a motor vehicle with current Class C driver’s license. Operate a computer/calculator.
• Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
• Decision Making: Frequent situations arise which call for careful and analytical judgment.
• Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
• Supervisory: Occasional responsibility for the direct supervision of staff & contract employees.
E. Working Conditions:
• Works in well-lighted, climate controlled building.
• May be required to travel in adverse weather conditions.
• May be exposed to body fluids.
F. Physical Requirements:
• Requires sufficient visual acuity to read & write and operate programs common to this position.
• Requires sufficient hearing ability to effectively communicate with people directly or by phone.
• Occasionally lift items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Open PRN Dental Assistant

Position Description – Dental Assistant
POSITION TITLE: Dental Assistant
BOARD APPROVED: 10/12/2016, 12/20/2017
REPORTS TO: Dental Program Director
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Dentist
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY: Supports dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice act.
PRIMARY DUTIES:
A. Assist the dentist during a variety of treatment procedures.
B. Take and develop dental radiographs (x-rays).
C. Ask about the patient’s medical history.
D. Serve as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment.
E. Help patients feel comfortable before, during, and after dental treatment.
F. Provide patients with instructions for oral care after dental treatment procedures, such as the placement of a restoration filling.
G. Teach patients appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling).
H. Perform office management tasks that often require the use of a personal computer.

EDUCATION AND LICENSURE REQUIREMENTS:
A. Minimum of a high school diploma is required.
B. At least one year previous experience is required.

TECHNICAL SKILLS:
1. Supervisory: None.
2. Strong communication and interpersonal skills.
3. Must be competent in MS Office products.
4. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
5. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Open Telephone Nurse

Position Description –Telephone
POSITION TITLE: Telephone Nurse
BOARD APPROVED:
REPORTS TO: Care & PCMH Coordinator
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Clinical Coordinator
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
A telephone nurse is a multi-skilled professional and a valuable asset to a provider. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: contacting patient’s in a timely manner with urgent and non-urgent clinical information, triage calls that come in to the practice to ensure optimal care, and document all information in the patient’s EHR.
PRIMARY DUTIES:
A. Triage any medical calls for urgency; Use critical thinking to determine next steps in care.
B. Assists the medical providers with patient care in the conduct of phone calls to the patients advising of care needs and/or testing results.
C. Acts as a translator for patients as needed if qualified
D. Responsible for documenting all information obtained during phone conversations in the patient’s medical records.
E. Schedules appointments as needed
F. Distributes lab and imaging reports to medical providers for review.
G. Provides patient counseling regarding procedures (Ex. lab tests).
H. Maintains logs of required data as needed.
I. Acts as the patient’s advocate and liaison for preservation of patient’s rights.
J. Participates in all required staff training such as HIPAA and OSHA.
K. Protects patient’s rights by maintaining confidentiality of personal information
L. Ensures that faxes that come in to the facility are correctly sent to the appropriate staff member for review.
M. Obtains medical records per guidelines at provider’s request according to HIPPA standards.

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Care & PCMH Coordinator and/or Clinical Coordinator.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant/Licensed Practical Nurse Certification
C. Basic CPR (BCLS) Certification
D. Two years’ experience working in a related health care field preferred
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Open Medical Assistant/Licensed Practical Nurse

Position Description – Medical Assistant/Licensed Practical Nurse
POSITION TITLE: Medical Assistant/Licensed Practical Nurse
BOARD APPROVED: August 2013, 11/19/2014, 9/9/2015, 10/12/2016
REPORTS TO: Designated Supervising Medical Provider
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
A medical assistant/licensed practical nurse is a multi-skilled professional and a valuable asset to a provider. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: administrative medical assistants are tasked to update the patients’ medical record in the Electronic Medical Record.

PRIMARY DUTIES:
A. Assists with the preparation of patients prior to seeing medical provider
B. Assists the medical providers with patient care in the conduct of clinical examinations and materials preparation; i.e. dressing changes, Pap smear, etc.
C. Acts as a translator for patients as needed if qualified
D. Responsible for taking vital signs, administering tuberculin tests, and performing procedures for specimen collection, routine eye screening, hearing tests, hematocrit, urinalysis, and urine culture
E. Performs EKG and simple laboratory procedures
F. Distributes lab reports to medical providers for review
G. Provides patient counseling regarding procedures (Ex. lab tests)
H. Assist in the maintenance of inventories and stocking of supplies in examination rooms, nursing and lab areas
I. Maintains logs of required data as needed
J. Acts as the patient’s advocate and liaison for preservation of patient’s rights
K. Participates in off-site screening projects as needed
L. Participates in departmental QA and other patient related committees as needed
M. Participates in outreach and community screenings as needed
N. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Designated Supervising Medical Provider, Associate Chief Medical Officer and/or Chief Executive Officer.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant/Licensed Practical Nurse Certification
C. Basic CPR (BCLS) Certification
D. Two years’ experience working in a related health care field preferred
E. Capacity for covering Medical Assistants/Licensed Practical Nurses at all sites as needed
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)