Staff Culture VIDEO

Careers at  HOPE Family Health

HOPE Family Health offers an employment environment that is very different from what you will find anywhere else! Our healthcare and administrative team is a family…and our family loves and deeply cares for one another both on the job…and off! Careers at HOPE can be very rewarding and fun. We strive to develop the most cutting edge, well trained, continually educated and caring healthcare team in the community! Below you will find a list of current opportunities available at HOPE.

Benefits of working at HOPE can include…

• Competitive pay-scales
• Student loan reimbursement for qualified providers
• Paid vacation and time off
• Free medical healthcare at the health center for employees and their immediate family

If you are interested in applying for a position below please download the online application by clicking here. Fill it out COMPLETELY and ACCURATELY. Then submit it to the health center by emailing it, along with your complete resume, to info@hopefamilyhealth.org

For more information | 615-644-2000 ext. 472
E-mail application and resume to Angela Harper, HR Coordinator | angelaharper@hopefamilyhealth.org

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Position Open PRN Dental Assistant

Position Description – Dental Assistant
POSITION TITLE: Dental Assistant
BOARD APPROVED: 10/12/2016, 12/20/2017
REPORTS TO: Dental Program Director
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Dentist
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY: Supports dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice act.
PRIMARY DUTIES:
A. Assist the dentist during a variety of treatment procedures.
B. Take and develop dental radiographs (x-rays).
C. Ask about the patient’s medical history.
D. Serve as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment.
E. Help patients feel comfortable before, during, and after dental treatment.
F. Provide patients with instructions for oral care after dental treatment procedures, such as the placement of a restoration filling.
G. Teach patients appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling).
H. Perform office management tasks that often require the use of a personal computer.

EDUCATION AND LICENSURE REQUIREMENTS:
A. Minimum of a high school diploma is required.
B. At least one year previous experience is required.

TECHNICAL SKILLS:
1. Supervisory: None.
2. Strong communication and interpersonal skills.
3. Must be competent in MS Office products.
4. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
5. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Open Telephone Nurse

Position Description –Telephone
POSITION TITLE: Telephone Nurse
BOARD APPROVED:
REPORTS TO: Care & PCMH Coordinator
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Clinical Coordinator
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
A telephone nurse is a multi-skilled professional and a valuable asset to a provider. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: contacting patient’s in a timely manner with urgent and non-urgent clinical information, triage calls that come in to the practice to ensure optimal care, and document all information in the patient’s EHR.
PRIMARY DUTIES:
A. Triage any medical calls for urgency; Use critical thinking to determine next steps in care.
B. Assists the medical providers with patient care in the conduct of phone calls to the patients advising of care needs and/or testing results.
C. Acts as a translator for patients as needed if qualified
D. Responsible for documenting all information obtained during phone conversations in the patient’s medical records.
E. Schedules appointments as needed
F. Distributes lab and imaging reports to medical providers for review.
G. Provides patient counseling regarding procedures (Ex. lab tests).
H. Maintains logs of required data as needed.
I. Acts as the patient’s advocate and liaison for preservation of patient’s rights.
J. Participates in all required staff training such as HIPAA and OSHA.
K. Protects patient’s rights by maintaining confidentiality of personal information
L. Ensures that faxes that come in to the facility are correctly sent to the appropriate staff member for review.
M. Obtains medical records per guidelines at provider’s request according to HIPPA standards.

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Care & PCMH Coordinator and/or Clinical Coordinator.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant/Licensed Practical Nurse Certification
C. Basic CPR (BCLS) Certification
D. Two years’ experience working in a related health care field preferred
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Open Medical Assistant/Licensed Practical Nurse

Position Description – Medical Assistant/Licensed Practical Nurse
POSITION TITLE: Medical Assistant/Licensed Practical Nurse
BOARD APPROVED: August 2013, 11/19/2014, 9/9/2015, 10/12/2016
REPORTS TO: Designated Supervising Medical Provider
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
A medical assistant/licensed practical nurse is a multi-skilled professional and a valuable asset to a provider. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: administrative medical assistants are tasked to update the patients’ medical record in the Electronic Medical Record.

PRIMARY DUTIES:
A. Assists with the preparation of patients prior to seeing medical provider
B. Assists the medical providers with patient care in the conduct of clinical examinations and materials preparation; i.e. dressing changes, Pap smear, etc.
C. Acts as a translator for patients as needed if qualified
D. Responsible for taking vital signs, administering tuberculin tests, and performing procedures for specimen collection, routine eye screening, hearing tests, hematocrit, urinalysis, and urine culture
E. Performs EKG and simple laboratory procedures
F. Distributes lab reports to medical providers for review
G. Provides patient counseling regarding procedures (Ex. lab tests)
H. Assist in the maintenance of inventories and stocking of supplies in examination rooms, nursing and lab areas
I. Maintains logs of required data as needed
J. Acts as the patient’s advocate and liaison for preservation of patient’s rights
K. Participates in off-site screening projects as needed
L. Participates in departmental QA and other patient related committees as needed
M. Participates in outreach and community screenings as needed
N. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Designated Supervising Medical Provider, Associate Chief Medical Officer and/or Chief Executive Officer.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant/Licensed Practical Nurse Certification
C. Basic CPR (BCLS) Certification
D. Two years’ experience working in a related health care field preferred
E. Capacity for covering Medical Assistants/Licensed Practical Nurses at all sites as needed
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)