Careers at  HOPE Family Health

HOPE Family Health offers an employment environment that is very different from what you will find anywhere else! Our healthcare and administrative team is a family…and our family loves and deeply cares for one another both on the job…and off! Careers at HOPE can be very rewarding and fun. We strive to develop the most cutting edge, well trained, continually educated and caring healthcare team in the community! Below you will find a list of current opportunities available at HOPE.

Benefits of working at HOPE can include…

• Competitive pay-scales
• Student loan reimbursement for qualified providers
• Paid vacation and time off
• Free medical healthcare at the health center for employees and their immediate family

If you are interested in applying for a position below please download the online application by clicking here. Fill it out COMPLETELY and ACCURATELY. Then submit it to the health center by emailing it, along with your complete resume, to info@hopefamilyhealth.org

For more information | 615-644-2000 ext. 472
E-mail application and resume to Angela Harper, HR Coordinator | angelaharper@hopefamilyhealth.org

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Position Open Dentist

POSITION TITLE: Dentist
BOARD APPROVED: 10/12/2016
REPORTS TO: Chief Executive Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY: Diagnose and treat diseases, injuries, and malformations of teeth and gums and related oral structures. May also treat diseases of nerve, pulp, and other dental tissues affecting vitality of teeth.

PRIMARY DUTIES:
A. Examine the dental and oral hygiene of patients; ensure safe and effective oral care.
B. Perform routine procedures such as dental screenings, tooth extractions, sealants, and fluoride treatments, preparing and placing fillings of cavities.
C. Ensure the safe administration of anesthetics.
D. Interpret dental x-rays and diagnostic tests.
E. Keep accurate records of patients’ dental structure and oral history.
F. Monitor growth and development of the teeth and jaws.
G. Promote oral health and disease prevention through nutrition and hygiene instruction.
H. Give direction to Dental Hygienist and Program Coordinator.
I. Diagnose oral diseases and refer patients to specialists for treatment or surgical procedures for the teeth, bone and soft tissues of the oral cavity.
J. Attend Continuing Medical Education classes to retain licensure and stay informed of current dental practices and procedures.

EDUCATION AND LICENSURE REQUIREMENTS:
A. Doctor of Medicine in Dentistry (DMD) or Doctor of Dental Surgery (DDS) from a dental school accredited by the Commission on Dental Accreditation (CODA).
B. State of Tennessee Department of Health, Tennessee Board of Dentistry Dentist License.

TECHNICAL SKILLS:
1. Supervisory: Indirect supervision of Dental Assistant.
2. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
3. PHYSICAL REQUIREMENTS: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.

This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Open Dental Assistant

POSITION TITLE: Dental Assistant
BOARD APPROVED: 10/12/2016
REPORTS TO: Dental Program Director
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Dentist
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY: Supports dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice act.

PRIMARY DUTIES:
A. Assist the dentist during a variety of treatment procedures.
B. Take and develop dental radiographs (x-rays).
C. Ask about the patient’s medical history.
D. Serve as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment.
E. Help patients feel comfortable before, during, and after dental treatment.
F. Provide patients with instructions for oral care after dental treatment procedures, such as the placement of a restoration filling.
G. Teach patients appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling).
H. Perform office management tasks that often require the use of a personal computer.

EDUCATION AND LICENSURE REQUIREMENTS:
A. Minimum of a high school diploma is required.
B. At least one year previous experience is required.

TECHNICAL SKILLS:
1. Supervisory: None.
2. Strong communication and interpersonal skills.
3. Must be competent in MS Office products.
4. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
5. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lifts items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Open Dental Receptionist

POSITION TITLE: Receptionist
BOARD APPROVED: August 2013
REPORTS TO: Chief Financial Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Office Manager & HR Coordinator
DIVISION: Non-Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Exempt

JOB SUMMARY:
Serves patients by greeting and helping them; scheduling appointments; maintaining records
and accounts.

PRIMARY DUTIES:
A. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
B. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
C. Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
D. Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
E. Ensures availability of treatment information by filing and retrieving patient records.
F. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
G. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting thirdparty claims.
H. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
I. Helps patients in distress by responding to emergencies.
J. Protects patients’ rights by maintaining confidentiality of personal and financial information.
K. Maintains operations by following policies and procedures; reporting needed changes.
L. Contributes to team effort by accomplishing related results as needed.

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Chief Financial Officer and/or Chief Executive Officer.

QUALIFICATIONS:
A. High School Diploma or equivalent required
C. Basic CPR (BCLS) Certification
D. Two years experience working in a related health care field
F. Bilingual in English and Spanish is preffered

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable
environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.
This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Open Medical Assistant/Licensed Practical Nurse

Position Description – Medical Assistant/Licensed Practical Nurse
POSITION TITLE: Medical Assistant/Licensed Practical Nurse
BOARD APPROVED: August 2013, 11/19/2014, 9/9/2015, 10/12/2016
REPORTS TO: Designated Supervising Medical Provider
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
A medical assistant/licensed practical nurse is a multi-skilled professional and a valuable asset to a provider. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: administrative medical assistants are tasked to update the patients’ medical record in the Electronic Medical Record.

PRIMARY DUTIES:
A. Assists with the preparation of patients prior to seeing medical provider
B. Assists the medical providers with patient care in the conduct of clinical examinations and materials preparation; i.e. dressing changes, Pap smear, etc.
C. Acts as a translator for patients as needed if qualified
D. Responsible for taking vital signs, administering tuberculin tests, and performing procedures for specimen collection, routine eye screening, hearing tests, hematocrit, urinalysis, and urine culture
E. Performs EKG and simple laboratory procedures
F. Distributes lab reports to medical providers for review
G. Provides patient counseling regarding procedures (Ex. lab tests)
H. Assist in the maintenance of inventories and stocking of supplies in examination rooms, nursing and lab areas
I. Maintains logs of required data as needed
J. Acts as the patient’s advocate and liaison for preservation of patient’s rights
K. Participates in off-site screening projects as needed
L. Participates in departmental QA and other patient related committees as needed
M. Participates in outreach and community screenings as needed
N. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Designated Supervising Medical Provider, Associate Chief Medical Officer and/or Chief Executive Officer.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant/Licensed Practical Nurse Certification
C. Basic CPR (BCLS) Certification
D. Two years’ experience working in a related health care field preferred
E. Capacity for covering Medical Assistants/Licensed Practical Nurses at all sites as needed
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Filled Accounting Clerk

Position Description – Accounting Clerk
POSITION TITLE: Accounting Clerk
BOARD APPROVED: 3/15/17
REPORTS TO: Chief Financial Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Director of Human Resources
DIVISION: Non-Clinical
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
The Accounting Clerk reports to the CFO. Maintains and controls the General Ledger accounts and business transactions of the organization, applying the Generally Accepted Accounting Principles (GAAP) that includes analytical work and thorough review of financial records. Develop and maintain proper financial policies procedures. To relieve the CFO of certain responsibilities that will allow him/her to spend a greater portion of their time on Financial Statement preparation and analysis, Budget and Variance issues, and Forecasting.

FINANCIAL DUTIES AND RESPONSIBILITIES, to ensure finances are maintained in an effective, up to date and accurate manner
• Assist the CFO with the day-to-day, monthly and year-end operations of the Accounting/ Finance Department including grant management and budget review and analysis.
• Perform the processing and recording of accounts payable transactions and ensure that all invoices and staff reimbursements are paid accurately and in accordance with Finance policies and procedures
• Manage the processing of cash receipts, recording of revenue and receivable and work closely with the billing department to ensure that revenues and receivables in SAGE are reconciled with eclinicalWorks data at any given time.
• Review expense coding to ensure grant compliance and tag all eligible costs including VISA card, Bank Statements, staff reimbursements to restricted grants and contracts on monthly basis.
• Review and process Credit Card Expense reports and receipts submitted by cardholders on monthly basis.
• Perform the processing of functional and benefits expense allocations, monthly accruals, amortization of prepaid expenses, fixed assets depreciation and recording of adjusting and reclassification journal entries, if necessary.
• Assist CFO in prepare and analyze the monthly budget/forecast to actual variance reports per program and department.
• Perform general accounts analysis and reconciliations, including bank statements, fixed assets, employer’s benefit costs, accruals and prepaid expenses.
• Assist in the preparation of financial reports such as financial statements, budget performance, and interim grant financial reporting.
• Serve as backup for the billing and accounts payable clerk.

PAYOLL DUTIES AND RESPONSIBILITIES, to ensure that staff is paid in an accurate and timely manner
• Coordinate with human resources all updates in the payroll records by entering changes in exemptions, insurance coverage, savings deductions, hourly/salary rates, direct deposit forms, W4, and job title and department/division transfers.
• Maintains employee confidence and protects payroll operations by keeping information confidential.
• Responsible for the preparation and processing of biweekly payroll for over 50+ employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions.
• Responsible for the coordination efforts between payroll, human resources, budget and other departments to ensure proper flow and maintenance of employee data (including preparation and distribution of detailed reports, e.g. labor” home” work, overtime, PTO balances, head count, and other contribution reports).
• Handle the administration of the electronic timekeeping system. Setup each employee, valid programs for each employee’s charges, and adherence to FLSA; monitor submissions of approved timesheets and overtime forms, ensure valid data transfers to/from payroll service.
• Establish/maintain employee records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to APA policy including compliance with federal/state/local regulations.
• Maintains payroll operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Resolves payroll discrepancies by collecting and analyzing information.
• Provides payroll information by answering questions and requests.

ADMINISTRATIVE SUPPORT, to ensure accuracy and efficient data reporting of operations
• Maintain daily, monthly, quarterly, and annual census and productivity reporting.
• Ensure END OF MONTH financials are submitted to the CPA and booked properly and timely.
• Annually support Admin staff to create UDS report.
• Responsible for the coordination efforts between finance and the billing department to ensure proper flow, maintenance, and booking of the clinical revenue and EMR reporting system (eclinicalWorks).
• Assist Amin team on any type reporting needed regarding financial, patients and providers productivity.
• Assists CFO with preparation of monthly reports and other tasks as requested.

SKILLS & COMPETENCIES
• Monitor and collect data to assess accuracy and integrity; analyze data; ensure compliance with applicable standards (i.e. GAAP), rules, regulations and systems of internal control; interpret and evaluate results, prepare documentation; create financial reports and/or presentations. Familiar with FASB 116, FASB 117 and OMB – 133
• Knowledge of SAGE/Sage Fund Accounting and payroll is a plus
• Strong organizational skills and ability to prioritize workload in order to meet tight deadlines in a fast-paced and dynamic work environment is required.
• Excellent analytical and problem-solving skills
• Be able to demonstrate attention to details and good-record-keeping
• Qualified candidate must be proficient in Microsoft Office (Word, Power Point, especially Excel).
• Qualified candidate must be excellent with hands-on, detail-oriented tasks.
• Team player and can collaborate with other teams in the organization.
• High level of interpersonal skills with demonstrated poise, tact and diplomacy
• Demonstrate a proficient level of professional skill and/or knowledge in accounting and keep current with developments and trends. Must have the knowledge and ability to use applicable information technology and systems to meet work needs.
• Must have excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of management.
• Demonstrate a proficient level of professional skill and/or knowledge in accounting and keep current with developments and trends. Must have knowledge and ability to use applicable information technology and systems to meet work needs.

QUALIFICATIONS:
At least 2 solid years of non-profit accounting and 5+ of cumulative relevant experience (accounting and payroll operations and/or audit) is required.
A strong background in budget preparation and grant management (private funders and government grants) is also required.

EDUCATION:
Must have a degree in Accounting or Finance, CPA is a plus

PERSONAL ATTRIBUTES:
Must maintain strict confidentiality in performing the duties of the Finance and Administration Officer; also demonstrate the following personal attributes: be honest and trustworthy, be respectful, possess cultural awareness and sensitivity, be flexible, and demonstrate sound work ethics.

WORKING CONDITIONS:
Clerk will spend long hours sitting and using office equipment and computers, which can cause muscle strain, also will have to do some lifting of supplies and materials from time to time. Staff is located in a busy, open area office where is faced with constant interruptions and must meet with others on a regular basis. Must spend long hours in intense concentration, also spend long hours on the computer entering financial information which requires attention to detail and high levels of accuracy. There are a number of deadlines associated with this position, which may cause significant stress, also deal with a wide variety of people on various issues.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled Data & Technology Navigator

POSITION TITLE: Data & Technology Navigator
BOARD APPROVED: 3/11/15, 9/9/2015, 10/12/2016
REPORTS TO: Chief Operations Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Support
EXEMPT/NON-EXEMPT – Non-Exempt
JOB SUMMARY
The position of Data & Technology Navigator is to be the primary liaison between the health center’s Information Systems and the center’s departmental staff. The position is also to be the primary liaison between the health center’s Database Systems and the center’s administration. They are to assist with and carry out the following duties as assigned by the Data & Technology Navigator’s direct and secondary supervisor(s).

PRIMARY DUTIES – SPECIFIC TO TECHNOLOGY & END-USER SUPPORT
A. Equipment and office moves by disconnecting and reconnecting PCs, printers, multifunction devices, monitors, and keyboards and any other technology equipment.
B. Escalate to administration any technology issues or problems affecting health center staff and/or programs & projects.
C. Provide suggestions/recommendations/solutions relating to those issues if unable to resolve using the resources already established and in place and (pre)approved by health center administration.
D. Assist with identify new and/or innovative technology solutions to ensure excellent patient satisfaction along with implementation plans.
E. Install health center specific applications on workstations as directed by administration.
F. Maintain documentation associated with hardware and software modifications.
G. Work with administration and with third party contractors to implement departmental software upgrades on workstations
H. Work with administration and with third party contractors to resolve, with the assistance of administration and/or third party network engineers, any technology problems, issues, complications, IT trouble tickets, EHR malfunctions, etc.
I. Work with administration and with third party contractors to provide computer desktop and peripheral device support to health center staff. These tasks can include but are not limited to installing and supporting PC components and devises such as workstations, printers, monitors, multifunction devices, and network interface cards.
J. Log and respond to assigned help desk tickets with BOTH the health center’s EHR and third party IT contractor – by identifying, troubleshooting, and resolving device and desktop operating system issues.
K. Install and support ECW client and Microsoft Windows Server client network protocols.
L. Install and support remote access clients to both the health center’s database server and EHR.

PRIMARY DUTIES: SPECIFIC TO DATA & REPORTING
A. Develop extracts, reports and analysis using data and information from health center’s EHR, claims processing system, accounting systems and other division data sources.
B. Using various Business Intelligence tools and other resources provided by administration and third party contractors, the Data & Technology Navigator will assist in building reports and extract data from health center systems.
C. Work with health center administration to understand data requests and needs, in order to establish requirements for reports and analysis.
D. Provide consultative support to administration on available data sources, reporting and analytic capabilities, methods and timing.
E. Provide consultative support to administration around business processes and practices that drive health center data.
F. Provide consultative support and coaching to non-analyst staff on appropriate use of data and reporting tools.
G. Manage and coordinate data and analytic projects as assigned by administration.
H. Assist administration with building and querying large data sets from database resources.

MINIMUM REQUIREMENTS
A. Strong analytical skills including data analysis.
B. Proven ability to retrieve information from a variety of sources using a variety of approaches and tools.
C. Experience with responding to data requests, issues and problem areas and ability to fully understand and address them.
D. Demonstrated proficiency in Word, Excel and PowerPoint

EDUCATION/TRAINING/EXPERIENCE
A. Experience with one or more standard database access and query tools.
B. Knowledge and understanding of health care systems theories, processes, rules and regulations and how they apply to health care technology.
C. Knowledge of health care information systems, testing methodologies, training and system analysis
D. (Microsoft Certifications are preferred).
E. 2 year post-high school/GED technology related degree is preferred.
F. 0-2 years experience in supporting networked PCs, printers, monitors, laptops, and networked printers preferred.
G. Experience installing and/or troubleshooting Microsoft desktop operating systems.
H. Experience with device drivers and networked printers (and scanners).
I. Candidate must have demonstrated excellent patient and/or customer service skills providing support to staff, professionals, administrative, hospital staff end users and/or venders/customers.

EQUIPMENT OPERATED
A. Computer
B. Various other technology related equipment

PHYSICAL DEMANDS AND WORKING CONDITIONS
A. Medium Work as defined by the U.S. Department of Labor constitutes a maximum lift of 21-50 pounds on occasion and/or a maximum lift of 11-25 pounds on a frequent basis
B. May be required to assist in moving various health center technology and office related equipment.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

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Position Filled Administrative Assistant to Chief Executive Officer

Position Title: Administrative Support to the Chief Executive Officer
Personnel Category: Administrative Assistant
Status: Full Time
Employment Term: Permanent
Board Approved: 09/09/2015, 10/12/2016
Reports To: Chief Executive Officer
Division: Administration
Exempt/Non-exempt: Non-exempt
Salary Range: Subject to experience and qualifications
Posting Date: November 18, 2016
Applications Accepted Through: Until position is filled

JOB SUMMARY: Reporting directly to the CEO, the Administrative Assistant provides support in a one-on-one working relationship. They will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. They will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

PRIMARY DUTIES:
A. Provides support for a variety of HFH Programs and activities as directed by the HFH CEO, including maintenance of program resources, creation and/or maintenance of program related documents, contracts, spreadsheets, monitoring deadlines and completion of related reports.
B. Schedules meetings and conference calls, creates calendar appointments and provides daily support for the CEO.
C. Plans, prepares, and handles administrative aspects relating to HFH board meetings, Finance Committee meetings, and other organization related meetings, including CACHIE as needed, including ordering food and reserving meeting space.
D. Records and transcribes minutes at HFH board and other organization related meetings as needed, and manages follow up tasks that come out of these meetings.
E. Manages WebEx, conference calling, AV equipment and other related systems for HFH programs.
F. Maintains office filing systems of correspondence, forms, reports, and other materials, including electronic data and report files.
G. Handles travel and conference arrangements for HFH Administration.
H. Manages expense reimbursements for the CEO.
I. Maintains HFH contact listings, staff lists, emergency contacts and administrative and program distribution lists.
J. May assist with writing, coordinating, compiling and proofing grant proposals and submitting progress reports as required.
K. Plans, schedules and participates in meetings and conference calls as needed.
L. Provides telephone support, prompt mail and fax distribution, copying and printing for HFH staff as needed. Receives and screens telephone calls and visitors.
M. Assure all office equipment is operational. Office equipment includes (but is not limited to):
N. Copier, fax, computer equipment, telephones, and all kitchen appliances.
O. Provides telephone support, mail and fax distribution, copying and printing for staff as needed.
P. Actively participates on teams and workgroups as determined appropriate.
Q. Coordinates and administers an employee satisfaction program.
R. Assists with posting job descriptions for open positions, scheduling interviews, preparing new hire packets and employee binders. Works with CEO to obtain background checks for new hires, performs reference checks and debarment checks for new hires. Perform “maintenance” debarment checks for staff and contractors.
S. Communicates with IT staff regarding staff IT needs and to coordinate set up of work stations, including computers and phones for new hires and terminations.
T. Purchases and maintains office equipment and kitchen supplies as needed. Maintains adequate inventory of supplies, seeking lowest prices and environmentally friendly materials.
U. Assists with office furniture purchases, and equipment leases. Assure office is maintained and repairs are made promptly. Serve as liaison with phone, fax, and copier contractors, notifying contractor of problems and arranging for maintenance and repairs.
V. Assists with planning, updating and vendor management regarding company websites.
W. Co-serves as HFH Fire Warden, including attending trainings regarding this role and communication of Emergency Action Plan to staff.
X. Serves as lead on communication between HFH staff and property management office,including facilities, building, and parking issues.
Y. Assists with office space expansion planning and office moves.
Z. Coordinates and completes holiday mailings.
AA. Assists with coordinating staff meetings.
BB. Assists with contractual agreements.
CC. Tracks log in and account information for grants and vendors.
DD. Tracks insurance information for vendors, contractors, employees (auto), and HFH.
EE. Assists with maintaining Corporate Compliance plan.
FF. Assure back up for phones, mail, etc. before any scheduled absences from the office.
GG. Provide high quality customer service and hospitality to CHC members, partners and the general public

INTERMITTENT DUTIES:
A. Other duties as assigned by the CEO.
QUALIFICATIONS:
A. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly
with excellent attention to detail
B. Very strong interpersonal skills and the ability to build relationships with staff, board members, external partners and donors
C. Expert level written and verbal communication skills
D. Demonstrated proactive approaches to problem-solving with strong decision-making capability
E. Emotional maturity
F. Highly resourceful team-player, with the ability to also be extremely effective independently
G. Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of patient service and response
H. Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
I. Forward looking thinker, who actively seeks opportunities and proposes solutions

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)