Staff Culture VIDEO

Careers at  HOPE Family Health

HOPE Family Health offers an employment environment that is very different from what you will find anywhere else! Our healthcare and administrative team is a family…and our family loves and deeply cares for one another both on the job…and off! Careers at HOPE can be very rewarding and fun. We strive to develop the most cutting edge, well trained, continually educated and caring healthcare team in the community! Below you will find a list of current opportunities available at HOPE.

Benefits of working at HOPE can include…

• Competitive pay-scales
• Student loan reimbursement for qualified providers
• Paid vacation and time off
• Free medical healthcare at the health center for employees and their immediate family

If you are interested in applying for a position below please download the online application by clicking here. Fill it out COMPLETELY and ACCURATELY. Then submit it to the health center by emailing it, along with your complete resume, to info@hopefamilyhealth.org

For more information | 615-644-2000 ext. 472
E-mail application and resume to Angela Harper, HR Coordinator | angelaharper@hopefamilyhealth.org

__________________________________________________________________________________________

Position Open Behavioral Health Receptionist/MA/LPN

POSITION DESCRIPTION – Behavioral Health Receptionist/MA/LPN
POSITION TITLE: Behavioral Health Receptionist/MA/LPN
BOARD APPROVED: 10/23/2019
REPORTS TO: Behavioral Health Program Coordinator
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Clinical Coordinator
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt
JOB SUMMARY:
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Serves as an integral part of the healthcare team assisting in patient care management.
PRIMARY DUTIES & RESPONSIBILITIES:
A. Welcomes patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries
B. Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
C. Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays
D. Comforts patients by anticipating their anxieties; answering patients’ questions; maintaining the reception area
E. Maintains patient accounts by obtaining, recording, and updating personal and financial information
F. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
G. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
H. Helps patients in distress by responding to emergencies
I. Protects patients’ rights by maintaining confidentiality of personal and financial information
J. Maintains operations by following policies and procedures; reporting needed changes
K. Contributes to team effort by accomplishing related results as needed
L. Assists with the preparation of patients prior to seeing medical and/or behavioral health provider(s)
M. Responsible for taking vital signs and urinalysis
N. Distributes lab reports to medical and/or behavioral health provider(s) for review
O. Maintains logs of required data as needed
P. Participates in departmental QA and other patient related committees as needed
Q. Acts as the patient’s advocate and liaison for preservation of patient’s rights
R. Participates in off-site screening projects as needed
S. Participates in outreach and community screenings as needed
T. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Behavioral Health Program Coordinator, Director of Human Resources, and/or Chief Operations Officer.

OFF-SITE WORK:
A. Off-site work is required occasionally. Examples include off-site training and health fairs.
B. This position does not have the option to work off-site.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Basic CPR (BCLS) Certification
C. Two years’ experience working in a related health care field
D. Bilingual in English and Spanish is preferred
E. Medical Assistant/Licensed Practical Nurse Certification a plus
F. Behavioral Health experience a plus

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C driver’s license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, government officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly by telephone. Occasionally lift items weighing up to 25 pounds.

SECURITY ROLE:
Receptionist and Clinical Care Specialist

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).

Position Open PRN, Medical Assistant/Licensed Practical Nurse preferred

Position Description – Medical Assistant/Licensed Practical Nurse
POSITION TITLE: Medical Assistant/Licensed Practical Nurse
BOARD APPROVED: August 2013, 11/19/2014, 9/9/2015, 10/12/2016
REPORTS TO: Designated Supervising Medical Provider
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Associate Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY:
A medical assistant/licensed practical nurse is a multi-skilled professional and a valuable asset to a provider. They are an integral part of the healthcare team assisting in patient care management. They perform several functions, for instance: administrative medical assistants are tasked to update the patients’ medical record in the Electronic Medical Record.

PRIMARY DUTIES:
A. Assists with the preparation of patients prior to seeing medical provider
B. Assists the medical providers with patient care in the conduct of clinical examinations and materials preparation; i.e. dressing changes, Pap smear, etc.
C. Acts as a translator for patients as needed if qualified
D. Responsible for taking vital signs, administering tuberculin tests, and performing procedures for specimen collection, routine eye screening, hearing tests, hematocrit, urinalysis, and urine culture
E. Performs EKG and simple laboratory procedures
F. Distributes lab reports to medical providers for review
G. Provides patient counseling regarding procedures (Ex. lab tests)
H. Assist in the maintenance of inventories and stocking of supplies in examination rooms, nursing and lab areas
I. Maintains logs of required data as needed
J. Acts as the patient’s advocate and liaison for preservation of patient’s rights
K. Participates in off-site screening projects as needed
L. Participates in departmental QA and other patient related committees as needed
M. Participates in outreach and community screenings as needed
N. Participates in case management and patient surveys in maintaining quality assurance

INTERMITTENT DUTIES:
A. Performs other duties that may be assigned by the Designated Supervising Medical Provider, Associate Chief Medical Officer and/or Chief Executive Officer.

QUALIFICATIONS:
A. High School Diploma or equivalent required
B. Medical Assistant/Licensed Practical Nurse Certification
C. Basic CPR (BCLS) Certification
D. Two years’ experience working in a related health care field preferred
E. Capacity for covering Medical Assistants/Licensed Practical Nurses at all sites as needed
F. Bilingual in English and Spanish is preferred

TECHNICAL SKILLS:
1. Operate a motor vehicle with current Class C drivers license. Operate a personal computer and calculator.
2. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
3. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
4. Supervisory: Extensive responsibility for the direct supervision of management, staff and contract employees. Requires the judicious use of delegation.
5. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
6. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
7. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.
This position description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

Position Filled Mid-Level Medical Provider

POSITION TITLE: Medical Health Provider (Mid-Level)
BOARD APPROVED: August 2013, 11/19/2014, 9/9/2015, 10/12/2016, 12/20/2017, 12/19/2018
REPORTS TO: Chief Operations Officer
DUAL SUPERVISOR PERSONNEL COLLABORATOR: Chief Medical Officer
DIVISION: Clinical Patient Care
EXEMPT/NON-EXEMPT STATUS: Non-exempt

JOB SUMMARY: The certified mid-level medical provider will function as a member of a team of health professionals providing medical services to HOPE Family Health patients. The mid-level medical provider shall, under appropriate direction and supervision by a collaborating physician, provide care, assessment, interpretation of data, and develop and implement therapeutic care plans. The mid-level medical provider may be permitted to perform the following functions. This is not intended to be all-inclusive/exclusive and shall be directly established by the provider’s privileges as established by HOPE Family Health in the providers contract and credentialing agreement.

PRIMARY DUTIES AND RESPONSIBILITIES:
A. Perform physical examinations and take histories from patients. Responsible for screening examinations on adults and pediatrics and recommend referrals when symptoms and signs indicate it is appropriate.
B. Complete care of minor conditions; e.g. minor lacerations, URI, puncture wound, abrasions, bites, etc.
C. Responsible for emergency care in critical conditions; must know limits and make appropriate referrals in both emergent and non-emergent conditions. Must initiate appropriate evaluation and emergency management for emergency situations, for example, cardiac arrest, respiratory distress, injuries, burns and hemorrhage.
D. Participate in medical staff and other HOPE meetings and committees. As well as participate in Hope’s Quality Improvement activities.
E. Participate in formulation of appropriate HOPE policies, procedures and protocols. Responsible for supporting policies and programs of HOPE, both clinically and administratively.
F. Assume responsibility, along with other HOPE medical and office staff, for family planning, providing information, counseling, examination and prescription of appropriate methods of birth control. Complete paper work, as necessary, for all programs and to provide financial and statistical data.
G. Provide nutritional counseling such as the diet of normal infant, diabetic, ulcer and hypertensive diets; is familiar with and refers to other paramedical health programs and community resources for health guidance and specialty clinics.
H. Assures maintenance of patient health records and transferred as required when patients are referred; also participants with the physicians in a periodic review of the patient’s health records to determine health status. Records pertinent patient data.
I. Make decisions regarding data gathering and appropriate management and treatment of patients being seen for the initial evaluation of a problem or the follow-up evaluation of a previously diagnosed and stabilized condition.
J. Initiate requests for commonly performed initial laboratory studies.
K. Identify normal and abnormal findings on history, physical examination and commonly performed laboratory studies.
L. Perform clinical procedures such as:
a. Venipuncture
b. Intradermal tests
c. Electrocardiogram
d. Care and suturing of minor lacerations
e. Splinting
f. Control of external hemorrhage
g. Application of dressings and bandages
h. Cardio-pulmonary resuscitation
i. Audiometry screening
j. Visual screening
k. Carrying out aseptic and isolation techniques
l. Care and removal of superficial skin lesions
M. Dispensing, prescribing and administration of medications as specified in the HOPE drug formulary protocol for mid-level practitioners as approved by the appropriate regulatory boards.
N. Complete all patient paper and EHR documation completely and timely
O. Responsible for on-call coverage on a scheduled rotating basis established by HOPE
P. Provide counseling and instruction regarding common patient problems
Q. Must engage in Continuing Medical Education activities in order to maintain validity of certification and participate in available in-service programs
R. Interact with students and residents which might include but not limited to those in college, medical, nursing, mid-level schools and residencies
S. Must maintain a current and valid license as a Certified Mid-Level Provider (NP, PA, Etc.) in the State of Tennessee. Must maintain a current and valid federal Drug Enforcement Administration (DEA) certificate to prescribe controlled substances. Any restrictions, revocations or mandated change to the TN license or DEA certificate must be notified in writing, within two days, to the ACMO or CMO of HOPE.
T. This Job Description is to be used in conjunction with approved duties of Mid-Level providers (NP, PA, Etc) as stated by the appropriate licensing body of the State of Tennessee.

INTERMITTENT DUTIES:

Performs other duties that may be assigned by the Chief Medical Officer or Chief Executive Officer.

OFF-SITE WORK:
A. Off-Site work is required occasionally.
B. The types of work he/she has the option to perform off-site include (This list may not be exhaustive):
a. Charting
b. Taking call
c. Consulting with other health care facilities or providers

QUALIFICATIONS:
A. Must hold an active Tennessee NP or PA license.
B. Mid-level provider must hold active certificate issued by the Tennessee State Board of Nursing and/or Medical Board to practice in TN
C. Must have completed an accredited, Board-approved master’s or post-master’s nurse practitioner and/or Physician Assistant’s program or other Board-approved program that awarded an advanced degree or course of study considered by the Board to be equivalent to that required for certification in TN at the time the course was completed.
D. Certification by the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, and/or national leading Physician Assistant’s credentialing organization is preferred
E. Must have a valid and unrestricted DEA certificate
F. Experience in outpatient medical practice and/or primary care preferred
G. Excellent interpersonal skills required
H. Must be computer literate

TECHNICAL SKILLS:
A. Operate a motor vehicle with current Class D driver’s license. Operate a personal computer and calculator.
B. Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
C. Decision Making: Frequent situations arise in this position calling for careful and analytical judgment.
D. Supervisory: Extensive responsibility for the direct supervision of those medical assistants that work directly with them. Requires the judicious use of delegation.
E. Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the general public.
F. Working Conditions: Works in well-lighted, climate controlled building. May be subjected to appearance in less than desirable environment and travel in adverse weather conditions. May be exposed to body fluids.
G. Physical Requirements: Requires sufficient visual acuity to be able to read and write and operate equipment common to this position. Required to read, write and speak English with the ability to speak a foreign language helpful. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally lift items weighing up to 25 pounds.

This job description is in compliance with the Americans With Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)