Media & Community Relations

HOPE Family Health strives to keep every patient as well as our community at large updated and informed of the great things happening throughout the organization. HOPE’s Department of Community Relations works hard to keep this vital information up to date and accessible for all who may need it. To contact a member of our Department use this information to reach out:

phone | 615-644-2000 ext.112
email |

All official press releases will be released both here on this page as well as on HOPE’s facebook page.

Baptist Health Trust Awards $60,00.00 to HOPE Family Health
With New Operating Grant

FOR IMMEDIATE RELEASE | September 26, 2014

BHT Announces 2nd Quarter 2014 Grant Funding
Baptist Healing Trust’s Board of Trust is pleased to announce that over $1.2 million in grants were awarded to 22 non-profit organizations that impact the health of Middle Tennesseans late last week. This latest round of grants brings the total Trust grant-making, since inception, to over 66 million dollars.

The goal of Baptist Healing Trust’s grant-making is to increase vulnerable populations’ access to compassionate and affordable healthcare and to support and enhance the success of the non-profit organizations it funds by offering funding to support cultures centered on compassionate care.

The Trust is proud to support the following organizations through its second quarter cycle. Click here to view the Grant Recipients
– See more at:


HRSA Awards $195,392.00 to HOPE Family Health
to Expand Medical Access

FOR IMMEDIATE RELEASE | September 12, 2014

HHS awards more than $295 million in Affordable Care Act funds to increase access to primary care at health centers

Health and Human Services Secretary Sylvia M. Burwell announced today $295 million in Affordable Care Act funding to 1,195 health centers in every U.S. State, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, and the Pacific Basin to expand primary care services.

Today’s awards enable health centers to increase access to comprehensive primary health care services by hiring an estimated 4,750 new staff including new health care providers, staying open for longer hours, and expanding the care they provide to include new services such as oral health, behavioral health, pharmacy, and vision services. These investments will help health centers reach an estimated 1.5 million new patients nationwide, including over 137,000 oral health patients and more than 38,000 mental and substance abuse patients.

“Health centers are a key part of how the Affordable Care Act is working to improve access to care for millions of Americans,” said Secretary Burwell. “These funds will enable health centers to provide high-quality primary health care to more people including the newly insured, many of whom may be accessing primary care for the first time.”

Health centers are helping to implement the Affordable Care Act, not only as providers of care but also by linking individuals to coverage through outreach and enrollment in the Health Insurance Marketplace. Recent statistics show that health centers provided enrollment assistance to more than 6 million people over the last year. “Health centers provide comprehensive primary and preventive services in their communities” said HRSA Administrator Mary K. Wakefield, Ph.D., R.N. “Today’s awards will be used to expand access to care, to the people that need it most.” Today, nearly 1,300 health centers operate more than 9,200 service delivery sites that provide care to over 21.7 million patients. Since the start of this Administration, health centers have increased the number of patients served by health centers by more than 4.5 million people.

To see a list of award winners, visit

To learn more about the Affordable Care Act and Community Health Centers, visit

To learn more about HRSA’s Community Health Center Program, visit

To find a health center in your area, visit


Macon-Based Health Center HOPE Family Health to Relocate & Expand
Fall 2014

FOR IMMEDIATE RELEASE | May 23, 2014 | To view the original press release click here.

HOPE Family Health, a faith-based not-for-profit health center in Macon County, has purchased a medical office building in the Westside community from local physician Dr. Hanna Ilia. The property, located at 10427 New Highway 52 in Westmoreland, will become the organization’s new Macon County home, allowing easier, closer access for Macon county residents who utilize the center’s services.

“Over the last few years, HOPE has been blessed with many new relationships which have helped to create a more unified approach to addressing the community’s health care needs,” says HOPE Board President Mark Beeler, Commissioner of Trousdale County and longtime local business leader. “These great relationships have recently included collaboration between HOPE Family Health and Dr. Hanna Ilia, MD, of Lafayette. Dr. Ilia recognized HOPE’s need for a new facility which would be more convenient and welcoming for its Macon County patients, and offered to sell his Westside property to help meet that need,” added Beeler.

HOPE Board Member Dennis Wolford, CEO of Macon County General Hospital, states that “as a local health care organization, HOPE has a deep commitment to the people of Macon County, nurtured by nine years of relationship since HOPE first opened its doors in the Siloam area in 2005. Planting roots at Westside”, he says, “shows HOPE’s long-term commitment to its valued patients of Macon County, who represent the very core of the health center’s mission”.

HOPE plans to place both medical and mental health care providers who will rotate to the new Westside campus and will be available to treat the health care needs of patients in that area. A unique feature of the HOPE practice model is that medical and behavioral care are integrated in order to better meet all the needs of the patient. HOPE mental health provider and therapist Michael Ball, LCSW, will be available part time at the Westside office, along with medical providers Amanda Perry, PA-C; Andrea Brooks, FNP; and long-time Macon County resident Janice York, FNP, who work under the supervision of HOPE’s medical director, Bien Samson, MD.

Dr. Ilia, an award winning and nationally recognized Board Certified Family Physician who originally practiced as a Board Certified Surgeon in France, has demonstrated a commitment to the patients of Macon County for many years This has included his tenure as Chief of Medical Staff at Macon County General Hospital, where he currently serves as the Medical Director for the hospital’s Emergency Room. Dr. Ilia has chosen to consolidate his practice to his Lafayette office in order to focus on the primary care of his established and growing patient base in Lafayette and throughout other parts of the local community.

In addition to opening its new Westside location, this fall, HOPE Family Health will move many of its operations from its current facility in Siloam to the hospital-owned Westmoreland property owned by Sumner Regional Medical Center located at 1124 Highway 52 in Westmoreland (the facility formerly known as Westmoreland Medical Pavilion). The lease of the facility to HOPE by Sumner Regional is viewed by both parties as the continuation of a mutual effort to provide high quality health care to the residents of northern Sumner County. HOPE’s new Sumner County location will remain an autonomous and independent site of HOPE Family Health that will operate in collaboration with partners including Highpoint Health System’s Sumner Regional Medical Center and Macon County’s critical access hospital, Macon County General. “Expanding operations across two counties will give HOPE the ability to work together with these key partners in an effort to maximize resources that have been established to benefit the health center’s insured and uninsured patient base that will utilize our different locations.” said Joey Forman, HOPE’s Chief Information, Development and Compliance Officer.

As a result of HOPE continuing to develop new essential health care services and programs, the not-for-profit health center is simply running out of space to grow on its current campus. A 2012 expansion and renovation of its current facility, which it has occupied since 2007, gave HOPE room to grow during 2013, but once again, the volume has outgrown capacity and more room is needed as the organization continues to meet community need.

According to a third party service area needs assessment conducted by the health center earlier this year, more than 85% of the local community is not currently accessing health care resources on a regular basis. Based on the overwhelming community need outlined in this survey, coupled with HOPE’s current lack of space to support its continued growth, the health center will vacate its current property this fall and expand to the Westside facility in Macon County and the Sumner Regional facility in Sumner County.

Since it was awarded Federally Qualified Health Center (FQHC) status in June of 2012, HOPE has more than doubled its staff size, adding new medical providers and expanding its services to include mental health care and programs like assistance with insurance application and enrollment in plans found on the new Health Insurance Marketplace. “One of the most rewarding things I get to do here is to give somebody a job,” says HOPE’s CEO and Executive Director Jenny Dittes, PA-C. “Building a strong team at HOPE also benefits the community by providing much needed employment for local residents.”

In addition to new jobs, HOPE’s annual budget has also more than doubled in size since 2012, thanks in part to new grant funding supplied by the Health Resources and Services Administration (HRSA). Other significant sources of funding include clinical revenue, long-term foundation partnerships, local Safety Net funding, church and religious affiliates, and faithful donations made by private contributors.

HOPE Family Health, a rural health center based in Westmoreland, Tennessee, was co-founded in 2005 by current Executive Director and Chief Executive Officer Jennifer Dittes, PA-C, and currently serves both insured and uninsured patients throughout the community. HOPE received a federal grant award in June of 2012 designating it as a Federally Qualified Health Center (FQHC).

The Health Resources and Services Administration (HRSA) has committed long-term funding and support to HOPE, accompanied by strict oversight including frequent audited site visits by the Administration. With these resources, HOPE is now more adequately equipped to become a permanent cornerstone of the local health care community, offering affordable comprehensive primary health care, behavioral/mental health care, insurance counseling and enrollment assistance, and prescription medication assistance, as well as other essential health and social services.

HOPE’s Board of Directors includes: Mark Beeler, President (Commissioner, Trousdale County); Bill Mize, Vice President (Former Administrator, Trousdale Medical Center & current Executive Director , The Upper Middle Tennessee Rural Health Network); Kei Keene, Treasurer (Banker, US Bank); Dennis Wolford, Secretary (CEO, Macon County General Hospital); and Directors: David Flynn (Senior Director of Technology, Macon County Schools), Cynthia Templeton (Attorney at Law, The Templeton Law Firm), Allie Summers (Retired Education Administrator), Brad Tuttle (Co-Owner & Operator, Alexander Funeral Home), and Isa Corcino (RN, Veterans Hospital of Nashville).

To keep the public informed, the organization has launched a dedicated extension of its website where it will publish moving dates, grand opening announcements, individual campus services, hours of operation, and other information specific to the health center’s move as such information becomes available. Patients and community members can visit http://www.wheretofindHOPE.comto learn more.

– – – ISSUED BY HOPE FAMILY HEALTH OFFICIALS AND AUTHORIZED FOR IMMEDIATE RELEASE ON MAY 21, 2014 AT 8:00 AM, CST – – – For more information, official comments, media inquiries, or other questions related to this press release or any other official statement released by HOPE Family Health, please contact the health center’s Chief Information, Development & Compliance Officer – Joey Forman – by phone: 615-644-2000 ext 473 – or by email:


Sumner Foundation Awards Grant to HOPE Family Health


HOPE announced last week an event that has changed our entire year! As an organization who focuses on spending every penny we encounter to enhance the health and the lives of our patients…we often find ourselves in great need for more crucial resources to further the mission of this organization. This year has been no exception and the need continues to grow each and every day. We are so thankful for the Middle Tennessee foundations and network of contributors who selflessly ensure our existence and this year we find ourselves especially thankful…

HOPE wishes to express our deepest and most humble gratitude to the amazing folks of the now retired Sumner Foundation for choosing to recognize the work HOPE is doing each and every day through a generous donation of $100,000.00! This funding is already being used to bridge the gap between the true cost of the healthcare we provide and the resources of some of the patients we serve. Click here to see this original post.


BHT Awards Grant to HOPE Family Health


HOPE Family Health received a grant from The Baptist Healing Trust, which awarded funds totaling over $820,000 in its most recent grant cycle. “We are proud to help support 27 local non-profits working to create access to quality, compassionate health services for the community’s most vulnerable residents,” said President & CEO Dr. Cathy Self. The mission of the Baptist Healing Trust, a private grant making foundation, is the sacred work of fostering healing and wholeness for vulnerable populations through strategic investing, philanthropy, and advocacy.

HOPE Family Health received a grant of $41,766 that will be used to fund the Bilingual Patient Navigation Program that helps connect critical medical resources to transient workers and migrant families in our community. This is the second year that BHT has funded the Bilingual Patient Navigation Program and through these resources the migrant population in our community now has access to the same great health care as their neighbors.

Recipients of the contributions include non-profit organizations from 40 counties in Middle Tennessee that focus on physical health, mental health, and recovery from alcohol and drug abuse or healing from abuse, neglect, and violence. This year’s grants bring the collective grant making of the Baptist Healing Trust to over $62 million since 2002. The Baptist Healing Trust was created when Baptist Hospital in Nashville sold to St. Thomas Health Services, a ministry of Ascension Health in St. Louis, Missouri.


Data Breach


HOPE is committed to maintaining and securing every aspect of your privacy. We treasure our relationship with each and every patient. This is why we need to inform you of a recent event that may affect you or someone you may know. On Sunday, August 4, 2013 at 9:00 p.m., HOPE Family Health discovered the theft of a laptop computer owned by the organization and issued to one of our management employees working in the finance department. The laptop computer was stolen from the employee’s home address during a series of burglaries at multiple homes in the neighborhood that evening. HOPE immediately reported the incident to the Police Department and quickly began working with authorities to recover the stolen property. Law enforcement agencies are continuing to investigate this specific case. Several individuals have already been arrested and charged with possible involvement. So far there is no indication that any of our patient’s information has been accessed or used by any unauthorized individual.

What kind of information are we talking about? | The laptop computer contained Health Center data that was both password and fingerprint protected, but not encrypted. It included proprietary financial records, billing records and patient account information dating back to 2005 for as many as 8,000 past and/or current patients. This information may include a name, date of birth, social security number and billing address. Although we believe it to be highly unlikely, this private information could potentially be accessed by the criminals responsible for this theft.

What is HOPE doing to protect my information? | HOPE has taken immediate steps to better protect the private information of our patients and to prevent an event like this from ever taking place again. Here are a few things we have done and are continuing to do:

• All digital private patient information is now secured on an encrypted server instead of individuals computers. This server can only be accessed by individuals who have been authorized to do so by HOPE Family Health.

• All hard-copy private patient information has been secured in digitally locked record rooms at the Health Center.

• All HOPE personnel are required to regularly attend information management training to ensure that all employees are both aware of and practicing the safest procedures possible when it comes to protecting your private information.

• HOPE has moved its new Electronic Health Record System (e-ClinicalWorks) to an encrypted cloud-based server that uses the most secure technology available that follows HIPAA compliant protocols for storing patient information.

• HOPE has worked with top legal experts to review and update existing policies and procedures that govern the methods we use to protect your private information. All recommended changes have been adopted.

• In late 2012 HOPE established a Chief Privacy Officer and Confidentiality & Security Team. As HOPE policy states: “This Privacy Officer will oversee all ongoing activities related to the development, implementation, and maintenance of HOPE’s privacy policies and procedures in accordance with applicable federal and state laws as to ensure the privacy of HOPE’s patients is regarded with the utmost concern and attention to detail.”

• HOPE has established a Privacy Hotline to assist patients in questions they may have regarding their protected information. This hotline can be reached at 615-644-2000 then dial ext. 125.

What do I need to do to protect my information? | We are deeply aware of how important your personal information is to you; it is equally as important to us. In addition to the steps we have already taken, there are several steps you can take to protect yourself from fraud both now and in the future. We have already advised the three major U.S. credit reporting agencies about this incident and have given those agencies an official report, alerting them to the fact that the incident occurred. However, we have not notified them about the presence of patient specific information in the data breach. Because this is a serious incident, we strongly encourage you to take these steps now to help prevent and detect any misuse of your information:

1. First, if you are a HOPE patient or have been treated at the health center dating back to January of 2005 you may be affected by this data breach. To verify if you were or were not affected you may call the health center at 615-644-2000 and dial ext. 125 to speak to a member of our privacy team.

2. Next, if your information was involved, we recommend that you immediately place a fraud alert on your credit files to protect yourself from the possibility of identity theft. An initial fraud alert is valid for 90 days. To initiate a fraud alert, contact ONE of the three major credit reporting agencies listed below. It is not necessary to contact all three; the one you contact will notify the other two as they are required to by law. To make this process as easy for you as possible we are providing the information below for each credit agency. If you need any help with this process please feel free to contact HOPE’s Privacy Hotline at 615-644-2000 and dial ext. 125.

Equifax | (888)766-0008 |
Experian | (888) 397-3742 |
TransUnion | (800) 680-7289 |

3. After the fraud alert is complete, if anyone attempts to open a credit account in your name (related to this incident or any other), the lender will be alerted that you could be a victim of fraud. The lender should then take appropriate measures to verify your identity and intent to open the account. (Please note, a fraud alert should not prevent you from using your existing credit cards or any other extensions of credit.)

4. After the call to one of the above agencies you will receive a letter with instructions about how to get a free copy of your credit report. Once you receive your credit report, review it carefully to verify that all information is correct and that there are no accounts you did not open.

5. We suggest that you monitor your credit reports for several months.

6. We also suggest that you closely monitor your financial/bank accounts for several months. Report anything suspicious to your financial institution or bank right away.

7. Even if you do not find any suspicious activity on your initial credit reports or financial accounts, we recommend that you check them regularly. Doing this can help you spot problems and address them quickly. Financial fraud is becoming more and more common, and this good practice will help protect you from harm that may come your way related to this event or any other.

We understand that this event may cause worry and inconvenience in your life, and for that we are deeply sorry. We sincerely regret this incident occurred on our watch and commit to minimizing the risk of anything similar taking place in the future. We respect the private nature of your personal information and always strive to protect it from unauthorized or unnecessary disclosure. We are committed to providing you with consistent quality healthcare, including the protection of your privacy. We do sincerely ask that you give us the opportunity to demonstrate just how serious we are about this commitment.

Many things have changed at HOPE over the past year as we have continued to grow. With this growth, great things are in store for our patients as we strive to become one of the leading medical and mental healthcare providers in this community. We invite you to continue to be part of the great work that is taking place at HOPE. If you have any questions, please do not hesitate to contact the office of HOPE’s Chief Privacy Officer directly at (615) 644-2000, ext. 112, or feel free to send an email to

Joey Forman, CIO/CDO/CCO
Chief Information & Development Officer
Facilitating the role of Chief Privacy Officer
Facilitating the role of Chief Compliance Officer